Thank you all for helping through this home buying process.
I've done 2 loans with Veterans United. One a VA loan which went fantastic and I dealt with very helpful and knowledgeable people. That loan was not sold off. The second was a conventional purchase loan and it did not go as well as the first loan. I had to monitor and ensure my loan was done correctly even though I paid for "professional" people with Veterans United to do the loan. And without informing me upfront that my loan would be sold they immediately sold my loan after closing. You decide.
Response from Veterans United
Hi Michael, We are sorry to hear about your frustrations and understand your apprehension. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out. We do not know the timeframe behind a transfer and it is possible that we were able to sub service one of your loan products, the other nor any other would have the as a guarantee. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@veteransunited.com.
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I would highly recommend veterans United to anyone who’s looking for a VA loan. They were a great bunch of people to work with eager to answer questions and help us out with anything that we had. Thank you again.
I would do it again and would recommend this exact team the way it is set, I would not add or subtract any member, they are a winning team just they way they are.. Too include Evan Ferguson the Travelers Insurance Agent if you so choose...
Happy Home search everyone
The Aguero's
Working with Jaimie and his team has got to be a huge 10!!!
I hope your experience are better than my two, instead of having joy on both my closing dates, it was more of day of feeling I don’t have to keep dealing with heart ache. I’ve recommended others in the past, but very on the fence about it in the future. I hope they can do better by fellow active duty service men, women, and veterans.
Response from Veterans United
Richard, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.
They were honest and communicated every step of the way.
As a first-time homeowner, this was a really stressful process and Veterans United did not make it any easier. It is about the sale for them and my wants and needs were put on the backburner. My experience was filled with miscommunication and complacency. If I had to do it over, I would go with a different company.
Response from Veterans United
Thank you for this feedback Andrew. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
