Just because they have the word Veteran in their title does not mean they have figured out how to make the Streamline refinance actually be more streamlined. There was no document checklist and the duplication of requests for documents was annoying. If VU is really going to try to cater to Veterans, they need to seriously improve their processes, develop a master list of documents needed and give that list to the vet. This process felt amateurish.
Response from Veterans United
Thank you, Patrick. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I would recommend Veterans United to anyone as they do everything needed to get you in your home. Thanks
Why shop any place else? They are what customer experience should be!
Great people that keep you informed and answer all your questions. They make sure you are getting the best.
I would highly recommend Veterans United to anyone looking for a home loan. As an 87 year old this could have been a very stressful and difficult time. Veterans United Loan team were always available to answer any questions I had.
My experience with Veterans United was Great. The web process for the for processing and submitting documents was very easy. I was kept informed of were the process was at every point and what to expect next and how long it would take. I would recommend Veterans United to any or our great veterans. Or anybody cause they are not for veterans only.
Thank you to Kate, John and Tammy. Everyone maintained communication and made our buying process an amazing experience!! Very happy with our purchase and the process!!
Everyone with Veterans United was amazing!! Best home buying experience yet!!!
Jeremy and his team exceeded my expectations. They were friendly, professional, responded quickly, and they made me feel like a highly valued client. My interest rate was lower than the quotes I received from other lenders, and they delivered on time and exactly as promised. Veterans United Home Loans and their loan specialists really are the best of the best and I highly recommend them.
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Overall a good experience and, in the end, walked away with a great new home. Loved working with our realtor Jason and our 2nd loan coordinator Meili. The portal made the whole process a snap. My one big concern was how pushy and borderline rude our first coordinator, Alex, was regarding my decision to give them bank statements instead of my bank account username, password, and pin.
