Veterans United made purchasing a home very quick and easy. They stayed on top of everything and really showed a passion for what they do. Couldn’t be happier with Veterans United!
Delays in credit card payoffs which forced us to make regular monthly payments for too many in July, and the idea that the “to do’s” list is too inconsistent. Definitions unknown re: funding,, closing, distribution, when the funds are available, such as informing up front re each event. Personnel were nice and friendly, but sometimes seemed lacking expertise re: homeowners insurance and closing costs. The cost for credit reports too high with points unexplained, appraisal fee higher than should be.
The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.
Response from Veterans United
Hey David,
I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.
I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Jodi was so helpful, knowledgeable, available and responsive. She also was a calming presence and seemed to really care. The team made the entire process easier and painless.
It's been a privilege and a pleasure working with VU!
The interface of the VU app is terrible. It needs to be updated. That app was the worst part
Yes, I would definitely recommend this company and their team of amazing people. They are very professional and trustworthy. Thank you for your support!
Excellent customer service and very prompt to respond
Having a team really helped out. It was great knowing that while I was out working, my team was working for me to get me in my home.
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Patiently served me over a year while I found the one I wanted. Very helpful every step, and I learned afterwards they continue the relationship by informing latest rates and other useful information.
I really love to work with them, they were super helpful and understanding in every step and always gave me solutions for any question I had. Thank you so much, I have my dream home and I wouldn’t have without them!
