Wonderful experience, the team was so helpful and answered all my questions, making this stressful process a lot easier than I expected!
If a person wants extraordinary customer service, Veterans United is the place to go. They treat you like family from the beginning of the home buying process to the end and beyond. We’ve used them twice for our needs and both times they went out of their way to make each step look easy. Highly recommend. They won’t let you down.
Your company went above & beyond the call of duty to support & advised me of every step to final Closing without a hitch.
Kept me informed through the journey, great assistance and amazing service
What a ride! I am thoroughly elated with the services provided by my VU team. The process has been seamless, professional and utterly mins blowing. I closed on an amazing home on schedule. Any bumps in the road or unexpected hiccups were immediately resolved by my team. Hands down, for the 2nd time Ryan, John, Michelle, Briana, knocked it out the park!
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Veterans United and John Ouk and his team are very exceptional. They work with you through the process keep you informed and explain everything in detail where you can understand it. I would highly recommend Veterans United this is the second time that I have used them.
Tim and the rest of the team were incredibly efficient and professional throughout my entire home buying process, they made sure I was taken care of every step of the way and I will be recommending any of my friends coming and going from this area to Tim.
Overall the experience was well. Joe did a phenomenal job, was always in contact with me, and reaching out to answer questions or concerns. As the process went through other portions of the loans, the community did drop from the original. As we got closer to the closing date things that I anticipated would have been done days prior were not done till a day before or the closing date. Being new to the VA loan process I am not sure if this is the normal process , but communication would be key reassuring the Veteran and bringing piece of mind.
Steve Schuh is a phenomenal Loan Officer who took his time to educate me on using the VA home loan. I am a first time home buyer, and Steve helped me tremendously throughout the entire process! If you are a Veteran like myself, please take advantage of your benefits and allow Veterans United to help you buy your dream home!
Awesome, straight forward experience. Every step of the process was a positive customer experience. So happy we chose Veterans United. Mike from Cincinnati
From my experience, I always knew Buying a House is not a easy Task but because of my Loan Officer Kennedy Kugle everything went fast and Smooth. He is always answer our question and Always availbe when we need Something like for example Power of Attorney when your Other half not present. I am very satisfied and Thanks Veteran United for making my Dream of Owning my own House...Mahalo
This team is great. I war with them they went to war with me and I will forever stand with veterans unit.
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The team, along with Jay made our home buying experience as stress free as possible. I'd recommend Jay to anyone looking to purchase a home. Thanks for everything!!!
All went without a hitch until we had a delay and stall with ordering an appraiser and then having one out in time. It made the closing 6 days late due to a holiday. The team was very supportive, helpful, in touch, especially Louie Nieman. But one team member seemed out of touch, off her game, didn't get back with us when we would need answers. We heard from her assistant and she tried hard...sometimes that isn't enough. Don't get this wrong. We are 99% thrilled, grateful, impressed. Veterans United is beyond AMAZING. Every detail is thought of, including pet treats sent to us; utility start up support; support in general, insurance, security. Veterans United is a one shop stop, fabulous!
Thank you
