Jody and Abbey gave 100% through the whole process, follow-up, the to-do's, reminder emails, and patience with me. I give them a GEM (going the extra mile)! Having been in customer service in my career, that represents a satisfied customer! I thank you both, and have been blessed by your wonderful personalities. You can count on my recommendation to all I know.Best regards,
Bill
This will be my go to company to buy a home. Very professional, honest and fast.
I don’t believe you guys will be hurt as a business when I do not refer any of my friends and family to you but I am choosing so because of the experience that I’ve had. Buying a home is stressful as it is and you’re the professionals to help us in that process. This was a terrible experience for us. This wasn’t out first time buying either. There were multiple documents that were incorrect. We missed two separate closings. I do hope this emails helps you improve where needed so others won’t have to experience the process we did. Thank you for the things you did do well though.
Response from Veterans United
David, We understand how the home buying process can get stressful, While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Want to you let you know that your voice has been heard and your client advocate team at Veterans United is available to you at any time to discuss your experience further to ensure customer service for future veterans. Thank you again for your service.
I highly recommend Veterans United.
Our are homebuying process was extremely simple and painless!
They all was great.
Great experience, ding waste your time , look no further.Veterans United is the Nike of home loans ( the best)and I don’t like Nike. Lol
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As I have previously written, Todd and his entire team were always friendly, responsive and informative. And always delivered information in a timely manner. They kept me right on schedule, though I never felt pushed.
They interceded for me at all levels of the entire process so that I always felt I had an entire team behind me. Highly recommended.
Our loan specialist was fantastic, I changed my mind multiple times during the refinance process and I also called him during weekends and holidays..... (When normal folks would be enjoying a day off).... He always took my calls and or sent me a text message to answer a question. When something needed to be done to expedite things he let us know right away... I have held a traditional mortgage for over 20years and I wish I talked to this group sooner. I'm very happy with the customer service from Veterans United. Thank you guys & gals!
I had a very good experience working with Veterans United. The staff is professional, knows what they are doing, very caring, pleasant, and easy to communicate with. Recommend to anyone looking to buy or refinance.
We began the process with Zane and Veterans United, 60 days later we are now moving into our new home! I would recommend Veterans United to any Military person. Both Zane Hildreth and Monika Cooper were amazing!! Any questions they answered immediately. Even on the weekends!Thank You Zane, Monika and the Veterans United for our new homePhil & Connie
Veterans United leads the way in customer service and taking care of homebuyers.
Any top company would be proud to have this group on their staff.
