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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,713

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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5 out of 5 Stars
Would Recommend

Dane and Mike were absolutely outstanding. Couldn’t have asked for a better team. Dane estimated my numbers as close as I could have asked. Mike was excellent with day to day communications. Both were there for me anytime I needed them to be and Dane even returned my call while he was on vacation. The whole process was smooth and I always had a positive outlook with these guys leading the way. Thanks to Dane and Mike for making my experience effortless for a first time home buyer. Dane had the best advice when I asked him his opinion and Mike stepped up for me when I needed him to. I always felt like I was in good hands. A+ would 100% recommend.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

At first I was skeptical about Veterans United. However, I knew retired (Lt.Col) and resident funny man Rob Riggle was on their side so I decided to give them a shot. One of the best decisions we have made. They found a way for me get my forever home and now lowering my rate...for free! (the lowering the rate part) For my previous loan I had a well known credit union handle it. Never again. I will be using Veterans United from here on out.

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

I highly recommend if anyone is considering financing or refinancing their homes use Veterans United Home Loans and ask to speak to Taylor Clark

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars
Would Recommend
headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

5 out of 5 Stars
Would Recommend

They were all very patient and kept me informed on any of the processes and questions I had.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

4 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

0.5 out of 5 Stars

I have not had a good experience refinancing as I am now at a point where I no longer have flood insurance as the loan process got drug out until my flood insurance expired and veterans united cancelled the escrow payment to renew the flood insurance. When I called to get this corrected I was passed back and forth between their insurance dept and their escrow dept and told that the original escrow was closed so they couldn't help me I was then placed on hold where they disconnected the phone call on me.

Response from Veterans United

Hi Franklin,

I’m so sorry to hear about the issues you’ve faced during your refinance, especially with your flood insurance and the challenges you had trying to get this resolved. I can only imagine how stressful and frustrating it must have been to feel passed around between departments, only to have your call disconnected. That’s not the level of care or service we strive to provide, and I truly apologize for the inconvenience this caused.

Your situation is important to me, and I’d like my team to take a closer look to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.

Thank you for bringing this to our attention. We take feedback like yours seriously and want to use it to improve the experience for others in the future.

5 out of 5 Stars
Would Recommend

I would recommend this team to anyone who is looking to purchase a home. I have bought a home before and it was a horrible experience, but working with this team was effortless. They made it stress free and exciting. Thank you again for all your kindness and help throughout this process!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

I was quite skeptical of using Veterans United at first. As soon as I got my first call and began to work with the ream, I could tell I was working with a top notch team. I would set to sea any day with Veterans United. Anchors Away!

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

It was truly a blessing to have gotten to work with this team! I couldn’t thank Harry, Abby, and Tayla enough. It was my first home purchase, and any questions I had they were quick to answer. I had no issues at all during this very stressful process. Everything went smoothly and we closed right on time! Thank you all again being amazing!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

I cannot express enough how great Daniel Perry was from the first phone call to get my pre-approval to the date of closing! Dan was knowledgeable, thorough, and explained everything in a way that I could easily understand.
Dan, Chance, and the team made our first time buying a home feel like a smoother process then I ever imagined.
Thank you all for making this dream come true for us! We are extremely grateful and highly recommend Veterans United!
-Carolyn and Nathaniel Wells

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

They really did an outstanding job. I would refer Haley and her team to any one that is looking for a great service hands done. Thank you Haley

headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

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5 out of 5 Stars
Would Recommend
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Would Recommend

Ten thumbs up, two for each member of our family!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend

This is my third time working Dan annd his team at Veterans United. Excellent service throughout the entire process. They make it easy. Thank you again.

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

From the moment I reached out to Veterans United, I knew I was in excellent hands. Their team demonstrated unparalleled professionalism, dedication, and compassion throughout the entire home-buying process. As a veteran, I was particularly impressed by their deep understanding of the unique challenges and needs that come with securing a home loan for veterans.The application process was straightforward and user-friendly. My loan officer walked me through every step, ensuring I was well-informed and comfortable with my options. They took the time to answer all my questions, no matter how small, and I never felt rushed or pressured. It was clear that they genuinely cared about helping me achieve my dream of homeownership.What truly stood out was their commitment to transparency. I received regular updates and was always kept in the loop about my loan status. Their extensive resources and tools made it easy to understand the ins and outs of the VA loan process, which can sometimes feel overwhelming.Additionally, Veterans United's dedication to their clients goes beyond just closing the loan. They provided invaluable support in connecting me with local real estate agents who understood the market and were eager to help me find the perfect home. Their network of professionals made a significant difference in my search.In the end, I closed on my home smoothly and on time, thanks to the tireless efforts of the Veterans United team. I can confidently say that I would recommend Veterans United to any veteran looking to purchase a home. They are not just a lender; they are a partner in your journey to homeownership. Thank you, Veterans United, for making my dream a reality!

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

Thanks to Martin, I was able to feel comfortable that what I was doing was financially stable, and would not cause stress for myself and my family. Martin, Genuinely broke everything down to the penny, we talked about my expenses, my goals, and he came up with a plan that I was looking for.

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

4.5 out of 5 Stars
Would Recommend

Our VU team was extremely supportive and simplified the process into manageable steps I could complete. We were able to close within 7 weeks of our accepted offer!

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

All the folks involved with this transaction were, professional, efficient, knowledgeable and most of all very welcoming to our needs and wants as stated above. Thank you all so much!

headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

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