Overall great experience and fantastic team.
Wasn’t happy with being told I needed to do a water test three weeks before closing. Feel since Veterans United prides themselves on VA loans they should have mentioned a water test sooner. Went under contract on July 24th with a closing of September 10. Wasn’t told needed a water test until roughly August 24th. Due to the short notice had to spend extra money to expedite the test. Not once did anyone from Veterans United apologize for not mentioning it earlier. Now the first test failed which isn’t Veterans United’s fault, but if I know sooner to do the test could have had the well treated and water tested sooner and more than likely not been delayed on closing.I would recommend just make sure you do your own research on what the VA may require.
Response from Veterans United
Hello James, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our Client Advocate team will dig into your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
I would not recommend Veterans United after buying 2 homes with them. When I bought my first home with a VA Loan It was the most seamless process, when I bought with a conventional loan I became a second class customer.
Response from Veterans United
Thomas, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Please make sure you have at lease $5,000 to start a va loan. Cost not told up front usually $0 down to us is $o cost, but doesn't include appraisal, earnest money,inspection, Re-inspection if dont pass, closing cash.
I have bought and sold a dozen homes since 1972. It's only gotten harder with each one, since the first in 1972. Jamie and Jared know their craft and spare no effort in getting it done.
I'm very thankful we used veterans united in our home buying process. The whole team was outstanding & we are very happy customers!
I want to start by saying my entire experience with veterans United was extremely exceptional. Everyone on my loan team went above and beyond to ensure my experience through the purchase of my first home was fast, professional and effective! I want to say thank you again to my loan team for their utmost professionalism and sincerity. I would most definitely recommend the great service of veterans United to any veteran.Thank you all,
Zachary
They make it so easy to log into your secure site and download necessary paperwork. Never gave done it like this, but I liked it! Great job you guys
Overall really good experience
Thank you Bert and team for helping me purchase my first home!
I will definitely refer Veterans United Home Loans. They surpassed my expectations!
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Thank you VU for making the refinance of my home as simple and painless as possible. It was 43 days from my initially call to discuss a refi until I actually closed with a much lower rate! So easy and streamlined...not to mention a special home warming gift added a nice and welcome touch!
Really appreciate the opportunity and individual attention I received throughout the process!
