The entire team was great. They helped walk me through every step and were very responsive whenever I had any questions. Joe was amazing to work with.
Excellent customer service. Great communication. Top notch. They get the job done right. Appreciate
This experience even with the hiccups was by far outstanding! I appreciate all this team did!
Will and his team were amazing. Amanda and Abby were awesome. Best home loan experience! Everything was perfect!
You should use Will to train other mortgage personnel.
Great team! Loved the process. Excellent people to work with!
Chris Hill and his team were phenomenal! They went through every step of the way with you. They go out of there way to make everything go as smoothly as possible. They even took the time to send us a home warming gift which had fishing tackle in it for me and gardening stuff in it for the wife. Very thoughtful!!! Can't wait to use the fishing tackle!!!
I highly recommend Veterans United!!
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The process was very easy. I was quickly pre-qualified which allowed me to begin my home search sooner than expected.
I had the best experience working with Shawn and his team they were all very professional and had my needs as their number one goal!
Veterans United made this easy. They were very very thorough but they were not obtrusive and they did not make anything uncomfortable. A wonderful experience
Amanda was awesome, she was willing to answer any and all questions I had. My real estate agent reallt helped guide me through the process as well.
Quick and responsive the entire process
The mistake with taxes is not causing a legal action to be filed in Ohio.
Response from Veterans United
Hey Nicholas,
I'm really sorry to hear about the issue with the taxes—especially knowing it's escalated to a legal action in Ohio. That’s a big deal, and I can only imagine how frustrating and stressful this must be for you.
I'd really like my team to dig into what happened and see how we can help sort this out. When you have a moment, can you reach out to us directly? You can get in touch at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll follow up as soon as we can.
The coordination and communication from the VU team is fantastic. Kyle Black, was phenomenal - he ensured responsive communication and thorough explanations to questions.
This entire experience was great. The team lead me along, provided all the info I needed, and got us through closing with zero issues and in a timely manner.
Answered all questions quickly and made progress smoothly
VU was definitely a team effort all the way. Erin West was outstanding! She was very active and communicative with us to get the final product. Jerry Dooling was a previous loan officer that initially took the initiative to reconnect with VU.
