Easiest home buying experience I ever had. Robert and his team were off the charts helpfully and took time to address any questions I had. Will definitely recommend these folks as often as I can.
I had a terrible experience with VU. I was approved immediately and everything seemed to be going well until the actual buying process started. I was cosigned on a loan. I had the loan holder refinance so I was off the loan. And then had to jump through hoops and pull teeth to the point where I almost gave up on buying the house because they would not work with me. Overall I would recommend anyone else besides VU.
Response from Veterans United
Christopher, , we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Thank you!
I will never use this company again, or any of it's affiliates. I will actively campaign against anyone I know using them. At this point the only acceptable resolution would be for VU to eat the almost $2000 they say they need out of escrow to pay their shortfall and refund me my full escrow. Besides that, there is nothing left to discuss.
Response from Veterans United
Shannon, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Amazing lender to work with. I would totally recommend to other active duty personnel that are looking to buy a home. I hope everyone else has a great experience like I did.
I highly recomend Veteran United Home Loan, they will get your home buying mission accomplished!
Veteran's United made it possible for me to finally obtain a permanent residence that is safe and easy to get around in with my disabilities. I shopped around and neither USAA nor Navy Federal Credit Union could provide the service I needed with the quick turn around I needed it in. It is my opinion that my loan officer, Sam Brown, and his team went above and beyond the call of duty in helping me make my first home purchase a realty. Sam is an excellent communicator and was very patient and understand in light of my cognitive and communication processing disabilities. Sam made me feel like I mattered as a person and veteran and not just another mortgage case to process and close. Sam was very expedient in his responses to any questions or misunderstandings that I encountered. If I could issue a letter of Commendation, I surely would. I was in a horrible and unsafe living situation in my apartment. The loan team was able to step up to the plate and help facilitate a closing in less than 30 days while other mortgage companies I spoke with were taking up to 60 days to close on home sales. My emotional support animals and I are now in a safe and healthy living environment. My anxiety and PTSD are already starting to ease up a bit and I can actually sleep some now. My deepest thanks and most sincere gratitude are extended to Veteran's United, Sam Brown and his loan team that pulled this transaction together and made my life easier and safer.
Dave Buchner and Lisa Griffin were amazing throughput the entire home buying process. They are true professionals who sincerely care about their clients. Without a doubt, I will use them again if I ever buy another house!!
Everything went well.it went smoother than I thought.
It may have taken a little more time than a traditional home loan but it was worth it at the end and all involved were more than helpful.
This is our second time using Veterans United to purchase a home. The process is smooth and they communicated with us the entire way. I would highly recommend Veterans United for purchasing a home. A great team!
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The entire team at Veterans United was amazing! They truly went above and beyond throughout the entire process and we will always be grateful for it.
I would recommend anyone who is looking to refinance to Veterans United!
We would highly recommend Veterans United to any veteran looking to buy a home! The process is seamless! The staff is very professional, helpful, and prompt to answer any questions. A great experience!
I came across Veterans United via google and called. I’m so glad I did! We started the process that day and everything went so smoothly up to and including closing. Every one I was in contact with is very helpful, professional, and pleasant. I would definitely recommend.
