Incredible experience with 0 issues. Smooth and plenty of support throughout the process
Very easy transaction.
Too many people asking for the same information. Stopping reading on information documents after seeing one word and if they had continued reading they would have seen that the information requested was there days earlier. Not looking at information sent and when I called the person and had him opened my documents and my financial data was there and he stated”Oh there it is”. This was after days of me telling him it was connected.
Response from Veterans United
Hi Bennie,
Thanks for sharing this—and I’m really sorry you were put in that position. It’s frustrating enough to be asked for the same documents over and over, but having to prove they were already submitted? That’s exhausting, and honestly, it shouldn’t have fallen on you to catch what we missed.
I know how important it is to feel like the people handling your financial information are paying close attention, and I’m sorry we didn’t live up to that expectation here. I’d really like to have our team take a closer look at what happened and see how we can make this right.
If you're open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
The whole team was awesome. Everyone stayed on top of it and I never felt like I was missing anything. Chance always made sure to check in to be sure I knew what was happening
Such a friendly process, they really go above & beyond for the Veteran!
The whole buying experience was not smooth and very stressful. Just one issue after another only to be robbed with excess fees !!!Even after the loan I cannot get a hold of anyone to address the insurance money you withheld from me against my objections !!! Now my insurance has dropped me because you failed to pay them.Your stupid AI system is the worst customer experience I have ever encountered & cannot get anything done with or get to the right people to help you !!!Why would any honorable person recommend your company after this fiasco !!!
Response from Veterans United
Hey Timothy,
I'm really sorry to hear how rough this experience has been for you. Buying a home should feel like a moment to celebrate—not a constant string of stress and frustration. It’s especially concerning to hear about the insurance issues and how hard it’s been to get in touch with someone who can actually help. That’s not the experience we want anyone to have.
I want to make sure your concerns are heard and looked into properly. Our Client Advocate team is here to help track down what happened and make sure you’re connected with the right folks to get answers. You can reach us directly at 1-800-212-5200 or by emailing ClientAdvocate@vu.com.
We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll do our best to respond as soon as we’re back in.
We had a wonderful experience with Veterans United.
I have used the company multiple times with no issues.
The VU team was awesome. The process was simple and the timeline was most reasonable.
Our loan team exceeded our expectations. Their professionalism, interpersonal skills, and overall knowledge is to be commended!
