More than any other home loan I’ve ever applied for and received, veterans united went above and beyond what I expected
We had a great team supporting us thru the experience. Made the journey very pleasant.
Everyone was very professional and nice. Obviously, they know what they are doing and reach the perfect balance of guidance without being overly intrusive. The team worked well with my agent and seamlessly made it as easy to get information passed between all parties.
Veterans United Is a great organization for first time homeowners and their families.
Grace was our loan coordinator for the most stressful part of this entire process and she performed above and beyond her role! Her communication as well as swiftness to respond and move things along ever smoothly truly helped us get into our house even sooner than intended.
All in all, I would use this team again and HIGHLY recommend them to anyone in the market for a home. Thank you all from the bottom our hearts and Happy Holidays
Veterans United is nothing short of amazing! They provided us with a phenomenal team that acted as our personal concierge team. Because of their phenomenal team members and their in network realtor, we just closed on our dream home. I recommend Veterans United to all veterans because we deserve the exceptional service provided.
V A Homeloans are easy to work with, they were not pushy, let us take out time to find the right property.
Recommending to other veterans.
What else can I say but wow. This team my family and I worked with was nothing less than amazing! Answered every question for us, trust me there was a lot first time home buyers here. Really stayed on top of everything even getting seller side to work faster a push for an accelerated closing. Outstanding performance by the whole team couldn’t ask for better care.
The amount of times the ball was dropped was pretty upsetting. I had to call regularly for updates, to make sure things were sent. Overall was not a good experience
Response from Veterans United
Hi Colby,
I’m really sorry to hear about your experience—it’s clear that we didn’t deliver the level of communication and support you deserved. Having to chase down updates and follow up regularly can be exhausting, and that’s not how the process should feel.
We’d like to take a closer look at what happened and see how we can improve moving forward. If you’re open to sharing more, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime, and we’ll follow up as soon as we can.
Everyone on this team is very concerned with helping a veteran and can't be any friendlier.
They have been awesome to work with and we really appreciate it. It has made the journey so much easier. I recommend them to anyone wanting to acquire a home loan.
Great working with them, they never made me feel like I was alone in this process. From start to finish, provided exceptional service and support, and answered any question I had.
