Better rates than banks and never have to enter a bank.
Bottom line: Veterans United made a big scary decision for a first-time homebuyer a welcome breeze in an aggressive buying market.
The website is clean and easy to navigate. I did some research and decided to primarily focus on Veterans United. It was easy to get an initial quote and the communication and the helpfulness of the staff after that was top notch. Veterans United offered a highly competitive rate that maybe could have been matched by other lenders, but I ended up sticking with Veterans United because of how responsive and helpful they were throughout the entire process.
Rett Thompson, in particular, along with his team was fantastic. They were easy to reach and quick to respond. Rett would often answer my questions before I even asked them, and those I did ask were promptly answered by him or someone on his team. As a first-time homebuyer, the anxiety was initially high, but Rett and his team did all the heavy lifting and made my first-time home buying experience outstanding.
You all where a blessing making everything so smoothThank you so much.❤❤
Great experience!
Shane Lowe and his team are simply amazing! They went above and beyond to assist in any concerns. Exceptional team and company, 10 out of 10 for sure!!!
I will go out of my way to recommend everyone I can to veterans united.Cannot say thank you all enough!!!: )
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The team provided to me by Veterans United were phenomenal!!! This team made the largest decision and purchase of my life one of the easiest, relatively stress-free experiences of my life. They are an awesome team that are reflective of excellent customer service.
I'm so thankful that my mother referred me to veterans united to use as my lender when applying for a VA loan. This was my first home purchase. I always heard how stressful the process is when buying a home. With Veterans United you can be assured that your best interest is in there hands....
Thank you very much for everything you guys done for my family and me
If I had to do it again, I would avoid Veterans United like the plague. The communication is the worst possible. People wouldn’t answer the phones or call me back. They won’t respond to emails for over a day. Dan was my loan officer and he would argue with me. He was rude and unprofessional. He doesn’t care about his customers at all.This company will make you question your choice of buying a home. I would’ve changed companies and forfeited all moneys spent if I wasn’t as close to close as I was. If you’re a veteran or a civilian, TAKE YOUR MONEY ELSEWHERE!
Response from Veterans United
Hi David, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
