Overall experience with Veterans United was exceptional. I only have utmost gratitude for all the agents and loan officer for making this experience without any roadblocks and pitfalls.
We really appreciate all the hard work Tony Theberge and Veterans United put in to help us get a home we love. Thank you so much! 🙂
We have financed/refinaced seversl home over the past 30+ years. No lender has even come close to you in terms of required documentation,, verifications, questions, etc. We felt like you were trying to get to no. For example, you called my employer and asked a series of questions about my compensation, future compensation, prospects for continued employment, etc. Then, 3 days before the closing you emailed them a document asking the same questions. No lender ever asked more than, is he employed here and how long has he been an employee. The fees seemed excessive. When we first applied, the amount needed to close was $121,000. The rate we wanted was 5,75 with 1/2 point. Our loan officer talked us into letting it float. At the time, there was a belief that rates would decline. They did not. We had to bring $141,000 to the closing. We have it, but I can imagine some borrowers may have had trouble finding that much extra cash at the last minute. Your employees were professional and responsive. The process and fees are not dictated by them. We were so displeased with the process we almost paid cash.
Response from Veterans United
Michael, we appreciate your honest feedback and we are glad that your experience with your loan was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. Licensed Underwriters comply with regulations to ensure loans are properly documented (including a final verification of employment or your FVOE completed right before closing), and we work to make that process as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. While rates do fluctuate day to day, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
Overall the experience was great
I have bought several homes over the years and this was my second purchase using the VA. This was by far the most professional team I have ever had the pleasure to work with during a loan applicatiion process all the way through to closing. It was an enjoyable experience and I highly recommend Veterans United to anyone seeking a VA loan.
Working with veterans United was a great experience I really appreciate them keeping me on task and having everyone lined up to have their part in what was needed in order for me to get to what I needed which was a new home I appreciate all the hard work and everything they did
Shea, JP & Abbi could not have made this purchase any easier & I am so grateful to each of them for helping me find and purchase this home. They were wonderful!
I would reach out to Stephen again if I get another loan!
Very smooth process of purchasing my home.
This team has been very clear and profession throughout the whole process. I honestly feel comfortable recommending Greg and the team to anyone. As a veteran the programs or assistance I have qualified for has been mostly disappointing with customer service and passion. This is not the case with anyone I have encountered with Veterans United, I do feel they have my family’s best interest at heart and this is why I am committed to Veterans United; I hope others do too
My loan officer Kayla Massie was very knowledgeable and walked me through every step of the way. Another thing I really liked as well was her response time to all of my concerns and phone calls. If she was not available I would always hear back in a timely manner which I really appreciated. I would highly recommend working with Kayla to any other Veteran looking to buy a home. It was a pleasure to work with my team and Veterans United!Thank you,
Joe Scardina II
Thank you all so much for your help. However there were too many stressful times. But great job!
This was the most stressful thing i have ever done. Leaving my home going into the unknown. Your team guided me threw the whole prosses keeping me informed the whole way. I would have never done this without them. Each person was amazing. Thank you all so much I will never forget you and what you did for me and my family.
Veterans united was always on my side and fought for me every step of the way !!
