Chris and his team were always friendly and put forth a lot of effort to ensure I was taken care of through the process.
Everything went great! Our team was wonderful and so communicative and efficient! Everything throughout the website and app worked wonderfully as well! 10/10 will recommend! Patrick, Kenneth, and Kim were on top of everything and am so glad to have gotten to work with them all!
I’ve already highly recommended VU to numerous individuals highlighting how they made a very complex process easy to handle.
I know these guys are extremely busy with all the work that they do, but they made it their mission to give me the best service possible at all times. I worked with Amanda Barcus and Elyse Adame and they made the process SO easy! They were extremely communicative and quite honestly, I don’t think I would ever be willing to work with anyone else in the future.
Their team made this process unbelievable smooth. The great process and teamwork helped us through every step of the way.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
They were really there for my mother when she needed the most and I am forever grateful God bless my entire team and the entire veterans United. I’m blessed that I found them. Thank you, God.🙏🏻❤️
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My team did a great job at making sure the process was easy and smooth.
Thank you for all your help. I know that we were a little challenging. It is a big decision and Veterans United helped us to get across the finish line.
John and his team were extremely pleasant to work with. This is the second time I have worked with him and his team and went very well!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Ty Reece, you and your Team are a phenomenal group of people who worked hard from the beginning until closing. There was another team vying to serve my family in this process of buying our forever home, nonetheless I am very glad that we chose “The Ty Group.” It was your attentive service (we felt important), the way you kept us informed as well as the extremely great interest rate that you negotiated on our behalf. We have a great house in a great neighborhood with great neighbors.
If you are buying a home, look no further!"
Choose Ty Reece and his Team!!!
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This has been a great experience. Veterans United help get my family and I into our first home!
The team they provided us with has been phenomenal. Scott Montgomery immediately connected with us and provide detailed information that helped us make the right decisions. Scott had made this life progressing decision into a personal experience that reshaped our way of viewing home buying.We are extremely grateful to work alongside of the entire company!
The process of buying my house was made so easy thanks to the team at VU!
Couldn’t ask for a better loan officer and team. They answered every question and were always available to us. Professional, courteous and knowledgeable. Will use him again when the time comes to purchase another home. He’s also very handsome in his picture. I’m sure he does very well in the men’s department if you know what I mean;)
Corey Bichel was great to work with. Both he and his team answered questions quickly. They explained the process every step of the way. Sometimes they had to hold my hand through the contract but did it graciously.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Thank you to OUR Veteran’s United TEAM!! Look forward to the memories making our new house….OUR HOME!!
I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
