Everyone at Veterans United were fantastic & on top of their game!!!!!!!
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
VA United have very special people who are dedicated in helping to make buying a home less stressful. We have been helped with everything necessary to obtain a mortgage and all of the extra chores needed to set up our home.
Wes and Bailey made this process as easy as possible. They were quick to answer and any time I needed to get them on the phone or needed a reply on an email or text they were quick to answer. I would recommend both of them for other veterans. I would also like to thank the realtor VU recommended. She helped me find the right people to inspect the property. I have my dream home thanks to Dana Panichella, Wes, and Bailey Best home buying team!
Top-notch team! I can't say enough great things about Brandon and his team. Buying a home seems intimidating and using your VA sounds even more daunting. Brandon made me question why I didn't use Veterans United sooner! He and his team- KEEPERS!
Veterans United have made the process of hiring a home 100% stress free.
Jacob and Alison made this such a smooth and easy process. They answered all of my questions without annoyance and were with me every step along the way. I recommend them to anyone looking to purchase a home, they are truly a great team!
My loan officers Corey and Sam were always available to answer and questions or concerns
David and his team were awesome to work with very attentive and responsive to all of our needs throughout this experience very friendly and professional!
Underwriting issues and waiting till last minute to clear for closing.
Now that I've moved in and things have calmed down I would not recommend this company. I know I'm an outlier. Always requesting information at the end of the business day. Our loan agent would always call us on his way home from work with no good news. Daily packets from FedEx to sign and return. One day 9 packets to sign with 1 paper in each. Who's running this circus. Real estate agent frustrated with yall. Title company frustrated with yall. Got 5 fedex packets to sign 1 week after closing(I threw them in the trash). Last week I got an email requesting a copy of the mortgage and deed from one of yalls employees. He thought he was emailing the title company. Again who's running this circus. And yall got the gonads to send me a t-shirt. My blood pressure got so bad the va called an emergency. Navy federal next time and will tell all my army buds. Sorry but nope nope nope. Never again
Response from Veterans United
Hi Daniel,
Thank you for taking the time to share your experience. I'm truly sorry to hear the homebuying process left you feeling so frustrated. Buying a home should be an exciting milestone, and it sounds like the repeated document requests, last-minute communication, and lack of coordination made the process much more stressful than it should have been.
I understand why you walked away feeling disappointed, especially if it seemed like the different parties involved weren't on the same page. We value feedback like yours because it helps us identify opportunities to improve both our communication and the overall borrower experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
Very fast easy home buying process.
