Clayton, Adrienne, and Jeremy made our home buying a seamless experience and navigated the little external hiccups with Grace. On top of all that they took the time to make us feel special with a housewarming gift tailored to our family. It was already an easy choice to work with VU again, but your staff are who make it an experience we will remember!
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
The team work and the communication was amazing, thank you all for making easy my dream come true!
First off, in no way do I blame my original loan officer, she went on maternity leave which I whole heartedly support. Unfortunately though, our new handler was not a loan officer and so seemed ill prepared for the remainder of the tasks. We also dealt with an additional FOUR other agents, all of which demonstrated an inability to come up to speed on current status/checkpoints and lack of knowledge regarding my file and answers to questions regarding the loan process. (One agent stated this was my first VA loan, which it was not).
Response from Veterans United
Hi Joshua,
Thank you for sharing your experience. It means a lot that you recognized your original loan officer's efforts, and I appreciate your understanding regarding her maternity leave. At the same time, I'm sorry the transition didn't feel seamless and that you found yourself working with multiple team members throughout the process.
I can understand how frustrating it would be to repeatedly explain your situation, receive inconsistent information, or feel like those assisting you weren't fully familiar with your loan file. Having confidence that your questions are being answered accurately is an important part of the homebuying experience, and I'm sorry we fell short of the level of communication and continuity you expected.
I'd like the opportunity to learn more about your experience and review the concerns you've raised. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire team was extremely helpful and timely in getting everything needed for our closing!
Jason and his team were persistent in closing this very unorthodox loan. Great representative of your organization. I will recommend him and will be a returning customer
The process was very smooth. Rob Hegstrom was attentive to every detail. I would recommend VU, and Rob to anyone looking for a quality VA loan completion.
I can not say anything bad about my experience. The whole loan team was truly amazing
I would give more than a 10 if I could!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
My experience with Veterans United was excellent, they are very helpful at every step, all involved in the process worked great as a team and overall I was overly impressed with all aspects of the process.
I would and most likely will recommend veterans United to other veterans that are wanting to buy a home, but just don't know how to go about doing it.
Veterans United is perfect for anybody in this position.
Special thanks to everyone that helped me along the way.
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Kenny and Zach were amazing to work with! From setting proper expectations to meeting anticipated deadlines, they made the experience enjoyable and stress free.
Zach and his team were awesome! They were very knowledgeable and answered every question I had quickly.
To be honest, the overall process was incredibly stressful and full of unexpected hurdles, but through no fault of Veterans United. Amy and her team did an amazing job from start to finish. Every time an issue came up, they were right there to guide me through it. Exceptional service under tough circumstances.
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
Did go through some trial and error, but the team worked wonderfully with me and answered my questions and even explained future possibilities. I closed yesterday and got they helped me achieve something I never thought possible.
Mike and his team were professional and easy to work with. They made this process extremely easy and stress free. I would recommend everyone to veterans united off of my experience alone! They made everything easy to understand with this being my first home purchase and I never left a conversation confused. Thank you again for the help!!
