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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,763 reviews
842 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,763 unfiltered reviews

Starting on Page 67 of 15,593. Return to Page 1

5 out of 5 Stars
headshot image of Larry Burr

Loan Officer: Larry Burr

NMLS# 101972

5 out of 5 Stars

Clayton, Adrienne, and Jeremy made our home buying a seamless experience and navigated the little external hiccups with Grace. On top of all that they took the time to make us feel special with a housewarming gift tailored to our family. It was already an easy choice to work with VU again, but your staff are who make it an experience we will remember!

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
headshot image of Chris Tiongson

Loan Officer: Chris Tiongson

NMLS# 2732925

5 out of 5 Stars
headshot image of Drew Dixon

Loan Officer: Drew Dixon

NMLS# 2770564

5 out of 5 Stars
Photo submission from Rosa E.

I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars

The team work and the communication was amazing, thank you all for making easy my dream come true!

headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

1.5 out of 5 Stars

First off, in no way do I blame my original loan officer, she went on maternity leave which I whole heartedly support. Unfortunately though, our new handler was not a loan officer and so seemed ill prepared for the remainder of the tasks. We also dealt with an additional FOUR other agents, all of which demonstrated an inability to come up to speed on current status/checkpoints and lack of knowledge regarding my file and answers to questions regarding the loan process. (One agent stated this was my first VA loan, which it was not).

Response from Veterans United

Hi Joshua,

Thank you for sharing your experience. It means a lot that you recognized your original loan officer's efforts, and I appreciate your understanding regarding her maternity leave. At the same time, I'm sorry the transition didn't feel seamless and that you found yourself working with multiple team members throughout the process.

I can understand how frustrating it would be to repeatedly explain your situation, receive inconsistent information, or feel like those assisting you weren't fully familiar with your loan file. Having confidence that your questions are being answered accurately is an important part of the homebuying experience, and I'm sorry we fell short of the level of communication and continuity you expected.

I'd like the opportunity to learn more about your experience and review the concerns you've raised. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

5 out of 5 Stars

The entire team was extremely helpful and timely in getting everything needed for our closing!

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars

Jason and his team were persistent in closing this very unorthodox loan. Great representative of your organization. I will recommend him and will be a returning customer

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4.5 out of 5 Stars
headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars

The process was very smooth. Rob Hegstrom was attentive to every detail. I would recommend VU, and Rob to anyone looking for a quality VA loan completion.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

I can not say anything bad about my experience. The whole loan team was truly amazing

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

5 out of 5 Stars

I would give more than a 10 if I could!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Photo submission from Brian P.

I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars

My experience with Veterans United was excellent, they are very helpful at every step, all involved in the process worked great as a team and overall I was overly impressed with all aspects of the process.
I would and most likely will recommend veterans United to other veterans that are wanting to buy a home, but just don't know how to go about doing it.
Veterans United is perfect for anybody in this position.
Special thanks to everyone that helped me along the way.

headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

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5 out of 5 Stars

Kenny and Zach were amazing to work with! From setting proper expectations to meeting anticipated deadlines, they made the experience enjoyable and stress free.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars

Zach and his team were awesome! They were very knowledgeable and answered every question I had quickly.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars

To be honest, the overall process was incredibly stressful and full of unexpected hurdles, but through no fault of Veterans United. Amy and her team did an amazing job from start to finish. Every time an issue came up, they were right there to guide me through it. Exceptional service under tough circumstances.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Photo submission from Michael G.

Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars

Did go through some trial and error, but the team worked wonderfully with me and answered my questions and even explained future possibilities. I closed yesterday and got they helped me achieve something I never thought possible.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars

Mike and his team were professional and easy to work with. They made this process extremely easy and stress free. I would recommend everyone to veterans united off of my experience alone! They made everything easy to understand with this being my first home purchase and I never left a conversation confused. Thank you again for the help!!

headshot image of Mike Rahmoeller

Loan Officer: Mike Rahmoeller

NMLS# 1882063

5 out of 5 Stars
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

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