My three-hour closing was unacceptable. There was no excuse for not have the loan amount at the closing within 15 minutes. The communication with Virginia Youngman was also poor and sometimes rude.
Response from Veterans United
Hi Kevin,
I’m truly sorry to hear about your closing experience. Spending three hours at closing while waiting on loan funds is understandably frustrating, especially during what should be an exciting final step in the homebuying process. I also apologize to hear that the communication you received from Virginia Youngman felt poor and at times rude, as that is not the level of service we aim to provide.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we need to improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
So reaponsive
Great to work with
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Highly skilled, very knowledgeable, helpful and always available to answer any questions we had. Veterans United takes you through the entire process. We would highly recommend Veterans United, they’ve treated us with kindness and understanding.
Veterans United made the home buying process incredibly easy and stress-free for me as a first-time homebuyer. Their team was always friendly, responsive, and willing to answer every question I had along the way. I really appreciated having a true one-stop shop where everything was organized and handled efficiently. They worked extremely hard to get me the best deal possible and kept me informed throughout the entire process. I would absolutely recommend Veterans United to anyone looking for a smooth and supportive home buying experience.
Staff/Team were super friendly and understanding even during some of our hiccups!!
Enjoyed working with each and every one of them.
Would definitely recommend them.🙂
This process was so easy. We didn’t have to worry about a thing! And there were no surprises! We are so grateful for this team! Thank you!
Loved our home buying experience with Veterans United. Great people, super easy to deal with!
Super easy process and team was very helpful.
The team that was assembled for me was/is beyond AMAZING, They really did way more than I ever expected! My gratitude goes way beyond your wildest imagination! Whom ever may read this that is in charge, you should really count your blessings to have these people on your team, you need to look at everyone that was on my team and ask yourself where can I find more people exactly like these and what can I do to make sure they never want to leave! I don’t fluff pillows for people, that isn’t my thing but for MY TEAM, you can beat your ass I would!Thank you
-Mark Lee Waller
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They're really just here to help veterans like myself find a new home and get you through the door in a well timed manner, they give you all the information when you need it and always make sure all your questions are answered.
Mike and Taylor were great, insightful and explained everything very well for a first time buyer. Great experience
We did it Veterans United made it happen along with Jill our realtor first home we so Happy. Thank you all.
Good to go with VA loans
I95South Carolina
USA ✅️
The 843
Whitney Brown was amazing. Always returned my phone calls and answered my questions. She made the home buying process pretty easy. Highly recommend
We had a wonderful experience working with Danielle throughout our home buying process. We were purchasing a home in one state while selling a home in another, so there were a lot of moving parts and complexities involved. Danielle was incredibly responsive, knowledgeable, patient, and supportive through every step of the process.We especially appreciated her willingness to take calls after hours and on weekends to answer questions and help keep everything moving smoothly. She made what could have been a very stressful experience feel manageable and organized, and we always felt like we were in good hands.We’re truly grateful for all of her hard work and would highly recommend Danielle to anyone looking for a dedicated and caring loan officer.
The best experience i have ever had!
