When I did my loan in Florida with Brad Tweedy it was a 10/10 experience. Couldn't wait to work with veterans United again. My loan experience with Ian Reed, my wife and I did all the leg work and Ian was always unavailable for questions or took days to get back to us. Thank God for his assistant Alyssa who worked her ass off. This was a horrible experience this time around.
Response from Veterans United
Hi David,
I'm glad to hear your first experience with Veterans United was such a positive one, but I'm sorry we weren't able to provide that same level of service this time around. I can understand how frustrating it must have been for you and your wife to feel like you were handling so much of the process on your own, especially when you needed answers or guidance. I'm happy to hear Alyssa was a bright spot in your experience, and I appreciate you recognizing her efforts. I'd welcome the opportunity to learn more about what happened and discuss your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Christopher answered any questions we had about the loan process. Just wish there was more time spent explaining everything item by item throughout the process so I wouldn’t even have to ask. Other than that great experience
First home! Couldn't have been easier with Veterans United.
Shane and his team did a great job. The process wasn’t too painful
Kollin and Abby were wonderful! This has been my best experience by far when working with a mortgage company. They both went above and beyond normal expectations! I can’t say enough good things about both of them! I would highly recommend this company to anyone that’s looking for a VA loan or any other long-term fixed rate loan.
Arlo was exceptionally helpful and professional throughout the process
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Great working with united, great people
This team was amazing and very quick to respond to any questions we had.
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
If you are looking for a VA Home Loan agent who cares, look no further than Mark Manos. From our very first conversation to the day we closed, Mark made us feel like we were his only clients.
The home-buying processes, especially navigating VA loans, can be incredibly overwhelming, but Mark completely took the stress out of it. Here is why Mark is outstanding:
• Unrivaled Dedication: He consistently checked up on us, keeping us updated at every single turn so we were never left wondering what was next.
• No Dumb Questions: Mark answered every single question we had with patience and clarity. He never made us feel like we didn't know what was going on; instead, he took the time to educate and empower us throughout the entire process.
• Genuine Care: It is rare to find an agent who is as personally invested in your family's military homeownership journey as Mark is. He doesn't just close deals; he builds trust.
We are incredibly grateful for his dedication, expertise, and guidance. If you are a veteran or active-duty service member looking to use your VA benefit, do yourself a favor and work with Mark Manos. He is the absolute best in the business!
Made buying easy and were very communicative with every step of the process
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Our loan officer Melissa Kunkel and the rest of her team went above and beyond throughout our entire home-buying process. Since we’re a military family and couldn’t be there in person to ask questions and such, having a team that was so quick to respond and explain things made the biggest difference when it came to the buying process. We are an active duty military family and have bought in two other states and her and her teams help was hands down the best overall experience we’ve had when it came to buying a home. They were always willing to answer our questions and offer whatever guidance they could, which helped us feel informed and supported from a distance.We’re incredibly grateful for Melissa’s patience, responsiveness, and care. Her and her team made a complicated process feel much less stressful and overwhelming, and we would absolutely recommend her to anyone looking for a knowledgeable, supportive loan team.
My experience with Veterans United was out of this world. They treat you with utmost respect and kindness. My team handled my concerns with erroneous reasoning and they had them taken care of quickly and provided a solution that was easy and effective. Highly recommended for anyone.
I enjoyed my time with the VA United home loan. They mean the process very easy communicated very well.
Thanks for your help, my wife and I love our new home 🏠 🙏🏻🙋♂️🏠👍
Everyone was helpful and made themselves available when we had questions or concerns. It was truly a pleasure to work with Mr. Roger and Selina. Thank you again.
