First home! Couldn't have been easier with Veterans United.
Our experience was outstanding.Alberto went above our expectations and made it happen for us!
The repeated struggle of resubmitting documents was frustrating, but when another lender refused to approve the loan, VA United did. Additionally, the staff was incredibly friendly and helpful.
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For first time homebuyer the process was so easy and smooth going we even got a great gift!!
Craig Dobson and his team were more than outstanding!!! They worked tirelessly to get our loan approved in just a month and three days. That is over the top help and service. Thank you so much for everything. We are more than pleased.
Best regards,
Richard and Rebecca Mc Cain
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
Lance, Jake, Shanice, and Taylor did an outstanding job throughout my homebuying journey! They were thorough, detail-oriented, and very responsive every step of the way. Their professionalism and dedication made the entire experience smooth and enjoyable. I’m truly grateful for their support and highly recommend Veterans United to anyone looking to purchase a home!
Every step went smooth and seamless!
I am still displeased with the information I received concerning interest rates and believe I was made to pay a higher rate then I should have. The I am your military buddy and I am here to help you through all this became lip service as soon as I realized you didn't fix my rate when I started on the path to purchase. Considering the increase It cost me over 33000 dollars over the course of my loan. I would never recommend someone I cannot trust...
Response from Veterans United
Hi Robert,
Thank you for sharing your concerns. I can understand how frustrating it must be to look back at the interest rates available when you first started the homebuying process and feel that you missed out on a better opportunity. I'm especially sorry to hear that this experience has affected your trust in Veterans United.
Interest rates can change quickly, sometimes significantly, and the market was experiencing considerable volatility during your homebuying journey. While a rate isn't secured until it's officially locked, I recognize that knowing this doesn't make the financial impact you described feel any less significant. I never want you to feel that the guidance or support you received was anything less than genuine.
I'd welcome the opportunity to discuss your concerns further and help provide clarity around the timing of your rate lock. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Extremely helpful, knowledgeable, respectful, and timely assistance from all involved. Time zone and work schedule differences were respected making everything pleasant!
My loan team was very helpful the entire step of the way from pre-approval all the way to closing . They answered any questions I had, and I had a lot. I know I probably was irritating at some point. Definitely recommend to other Veterans. They are the real deal you will not be disappointed.
Thanks for your help, my wife and I love our new home 🏠 🙏🏻🙋♂️🏠👍
The process was simple and the people was knowledgeable.
Ievi was great and easy to work with. Any concerns were addressed promptly.
Austin, Tayla, and the entire Veterans United team were amazing throughout my homebuying process! They kept me informed, answered my questions, and made everything feel easy from start to finish. Their professionalism, communication, and support helped take so much stress off my shoulders. We closed in just 22 days, and I couldn’t be happier. Highly recommend this team!
