Too many people to send information to should be dealing with one person to be less confused on documents needed..staff was very knowledgeable but I don't use the verbage that they use every day. Needs to be simplified. Not everyone is tech savvy. Much of older veterans are old school. Have a conversation
Response from Veterans United
Hello Michael,
Thanks so much for your honest feedback. I’m really sorry to hear how confusing and overwhelming the process felt at times. You're absolutely right—when multiple people are reaching out and using industry lingo that’s not second nature, it can make everything feel more complicated than it needs to be.
It’s great to hear that the team was knowledgeable, but if the communication left you feeling lost or frustrated, that’s something we need to look at. You’re not alone in wanting more clarity and a more personal, conversational approach—especially for our older veterans who prefer to keep things straightforward.
If you're open to talking more, I’d really appreciate my advocacy team hear about what would’ve made the experience smoother for you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out whenever works for you.
Veterans United has helped me with my home buying for my last two homes and that is why I came back for my second home after selling. The team is exceptional, keeping me informed and always there to assist if needed. A true asset to the home buying experience
Honestly VU was one of the most positive experiences I’ve had with any form of sale based service.
Everyone I worked with was amazing and helped me, and relayed information every step of the way. Very happy with the whole team
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Jerry Simmons and crew are great would recommend them to anyone
Great experience! The whole process was very easy, and Kody's team took good care of us.
We had many problems getting a house and Mike Smith, helped us in getting the loan approved. He understood the loan application process and when things went haywire, which they did several times, he always had the answers. He is knowledgeable and a problem solving genius. Again, from Willie and Me, Thank You.
Eli was phenomenal!!!!
I would hands-down recommend this team and this company to any homebuyer whether it’s your first time or your fifth time. This process was the easiest was the smoothest Kaila, Kathleen, and the rest of the team made this process and every question I had so simple. Alie, our concierge was tentative, punctual and very helpful with her knowledge of the benefits and utilities in our area pertinent to our home. I thought this process was going to to be very hard and difficult I was wrong. Not with this team.if ever asked. I will with the highest recommendation. Tell anyone that is a veteran to use this team and veterans United.
Chris and his team were amazing! They made every effort to work with get us into the house we wanted! We couldn’t be happier! Also, Will our realtor was beyond amazing. He went to every house and took a video for a walk through on each one we were interested in. I can’t thank him enough and everyone else involved with this whole experience! We will certainly be coming back!
When all is said and done and not sure where to look in your home journey look for va united and specifically ask for Moya, Kristen and Andrew and don’t forget to tell them you want Sara as your realtor if she’s servicing the sate u looking to move to. These are dedicated team that goes above and beyond for their client that is why I asked for them the second time. You will not regret using them as I have not. Recommending them to all home buyers
Honestly it was hard to reach everyone and very complicated and a lot more of a hassle compared to when I went with veterans first honestly I would go with them over veterans united we finished very last minute and was a constant hassle
Response from Veterans United
Hey Bryson,
I really appreciate you taking the time to share your experience—even though I wish it had been a better one. I’m sorry to hear how difficult it was to get in touch with folks throughout the process, and that things felt rushed and overly complicated. That’s not the experience we aim to deliver.
Finishing at the last minute and feeling like you’re chasing updates the whole way through is incredibly stressful—especially when you're making one of the biggest financial decisions of your life. I’d love the chance to learn more about what happened so we can look at how to improve and prevent other buyers from going through the same thing.
If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
Wow!! What an amazing experience I had!! Everyone involved in the process really helped me! In the beginning, I started off scared because buying a home is such a big purchase, but the team really guided, they were truthful, and easy to work with! They never let me down, and right away I started having a great time looking for a home!
Every one worked really hard to get this done. Even with our upset of finding out my previous loan is still being used. Special shout out to Morgan she helped us fix some issues with our credit. And Becca always answering our questions. You all helped ease our anxiety. Thank you couldn't ask for a better group of caring individuals.
