The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I’m genuinely sorry that we didn’t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I’m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That’s not the level of service we strive for, and I understand how upsetting that would be. I’d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you’re open to talking, we’d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
Veterans United takes the guesswork out of home buying! You will be surrounded by professionals working with/for you to simplify a complex process. I highly recommend Veterans United!!
My first home-buying process went seamlessly with VU, even though we lived overseas in a different timezone! VU took the time to explain every detail to me & unravel the complicated process by giving me simple step-by-step instructions.
Let me tell you something about Mary & her Team...The are absolutely awesome! Her AND Kayla stuck it out with me, as I was going thru some financial issues at the time.
They worked with me, without hesitation. I truly appreciate them, for hanging in there with me, as I got things in order.
I finally closed on my property the day before Thanksgiving!
It was truly a blessed day!
I have been wanting to buy a house for several years, started looking when I lived in Texas a few years ago. Then again when I moved back home to Montana. The right house never came along until this year. Wow what a whirlwind experience. Veterans United was on the ball from the get go. 1 month. That's what it took and we are over the moon happy with the house and the VU experience!!
It was a wonderful experience from beginning to end. I had a few computer issues but everything turned out great in spite of it. ( I type by the hunt & peck method & don’t understand or like computers!)
From Spencer Wesson to Anthony McCray and Jason Burris and Amy Franklin with Veterans United I can honestly say that I am every so grateful for each of you because of you I'm in my new home and you helped me accomplish that!! Also grateful for Sheree Edward's at the Title Co. Above and beyond is what I say about Veterans United!! Thank you
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The team demonstrated exceptional expertise and camaraderie throughout the home-buying process. Their commitment to excellence and personalized attention made the experience truly remarkable. Their collaborative efforts transformed my dream of homeownership into a reality. I am immensely satisfied with the outcome and would gladly recommend their services to anyone seeking a seamless and successful real estate journey.
The whole team that got my wife and I through this experience was absolutely fantastic. I truly appreciate everyone's hard work from day 1 to closing
I’ve never purchased a home before and, I’m not going to lie, was extremely intimidated . VU made this the most pleasant and easy experience ever. I love my new home and the lenders who helped it happen!
My agent cj was amazing Tyler was amazing Sara and Lauren all did an wonderful job ensuring not only that i was included in all communication even if it was redundant but also making sure i was satisfied and happy still with this transaction. I definitely will be making recommendations. And planning to work with them again in the future.
I truly appreciated all hands who help us to achieve this remarkable accomplishment. My deepest graduate from a highly motivated team who help veterans today and in the future. Thany you.
