If you’re thinking about making the call, do it! These people take care of you. You literally have someone to help with any and every question you have. The respond so fast and they accommodate your schedule. I was halfway across the world the entire time and couldn’t tell there was a time difference! 11/10!
From start to finish, Hunter and Justin handled everything professionally. Hunter helped resolve a difficult issue and expedited everything possible to get to a timely closing. Communications were excellent - appropriate for each step of the process, accurate information was always provided. This is clearly a knowledgeable team.
Thank you Veterans United for turning a very stressful, time consuming experience into a positive fulfilling venture! Your team literally made my dream come true...Thank you and may God bless each and every one of you!
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I would 100% recommend veterans united. My concern had been how hard it would be to do everything on line. Turns out I needn't have worried. I didn't really even need a computer. I did it all from my phone.
The whole team that serviced my loan with Veterans United were Great!
I would recommend all Veterans should go though Veterans United to get their homes financedThanks
Gary Coil
We would recommend VU for any veteran looking for a home. Great service all around and always done with the veteran and their family’s needs first.
Needs better communication flow
Josh and his team were professional, responsive, and comprehensive in their work. Would give them 11/10 if I could. They went above and beyond to accommodate my family.
As a first time home buyer, I had many questions and didn’t know a great deal of the process. Every question I had wasn’t a bother to them, they were happy to help. The entire experience was excellent. They have made my dreams come true.
I liked the team approach through the loan process. Although we didn't take full advantage of that service, it was nice to see the amount of support and help that was available.
This company is not worth the risk of using. I had both extremes bad and good. It took so long I had forgotten all about my refinance and in the end the only reason I continued through. It was like I found 5 bucks in the couch after I didn’t need it.
Response from Veterans United
James, it is important to us that we work hard to provide excellent service and we realize that the home loan process, refi or otherwise, can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
