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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,441

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 426,441 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

As a former banker and loan administrator, I was so impressed with how fast, professional, and friendly everyone on the team was to work with. They made our stressful home buying process so much easier by communicating with me via text while I was working during the day, giving me updates all along the way, and getting our loan approved very quickly. Loved our experience with Kendall and Drew!

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

1.5 out of 5 Stars

Kevin Reichert worked very hard on pulling the loan together. We passed up an initial offer for a second offer that was $12,000 higher as we were told the rate would be bought down. From that point on we were never satisfied with the loan. The seller credit were used to pay for closing costs. The rate was never bought down as we were told. At one point it was as low as 4.99% and was never locked in. The process was very frustrating and at no point did we feel we were getting what was promised. We ended up over paying for the home and ended up with a 5.25% rate. We felt like several concessions were made by the lender to make up for all of the short falls and for not following through with what was initially promised. Expectations were high in the beginning based on what we were told but then were never fulfilled. Not at all satisfied with the process.

Response from Veterans United

Hi Marc,

I'm sorry to hear that your experience didn’t match your expectations. I can only imagine how disappointing it must have been to feel like you weren’t getting the rate or terms you’d originally planned on, especially after passing on an initial offer. Our goal is always to keep the loan process as clear and straightforward as possible, and it sounds like we missed the mark here.

We'd love the chance to look into what happened and see where we could have done better. If you’re open to it, please reach out to me so we can talk through the details and find a way to make things right. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to contact us anytime.

5 out of 5 Stars
Would Recommend

The team over all was very helpful. They made my loan process very easy for me to get through. I would highly recommend Bryant and his team to anyone that is wanting to work with veterans united to get a home loan

headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

This was my second go around using veterans united and the team did a wonderful job. Brandon made the process extremely easy and was very transparent. Lee Ann and the concierge team made the process seamless and super easy to finish things out. Great job by veterans united!

headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

4.5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend

I have nothing but good things to say about Veterans United and the entire team that helped along my journey as a first time veteran home buyer and now home owner! Thank you so much to all of you!

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

4.5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend

I'm soooo grateful for a loan officer that takes her job & her clients seriously!!! This process was extremely easy & stress free thanks to Beth & the VU team. Thank you all soooo much!!!

headshot image of Beth Fletcher

Senior Loan Officer: Beth Fletcher

NMLS# 493035

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Good job ya’ll! Thank you!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

4.5 out of 5 Stars
Would Recommend

The process was sometimes difficult and stressful. My team was always there to answer any questions I had about this process. My texts were answered quickly and same with phone calls. I knew I could call them with any questions and they would explain things to me.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

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5 out of 5 Stars
Would Recommend
headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

This is my second loan with Veterans United and I can’t believe how well they have always managed to get things done, couldn’t be happier

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

We’re exceedingly pleased with veterans UNITED, they’ve made absolutely everything. Super simple for us. The app is easy to navigate and communication is fantastic. Thank you so much for what you do.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

More Reviews

See all 426,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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