David Kitchen was hands down the best communicator. He providing all the knowledge he knew about every bit of the process along with solutions to any issue.
I hope to remain in the VU family for years to come. Jonathan encouraged me to do what was needed to get pre-qualified in the early months after my wife filed for divorce. Jonathan gave me the confidence to take personal and actionable steps towards my goal and for the benefit of my two young daughters.
Would recommend veterans united to any veteran and military member!
The Veterans United team who I worked with in purchasing my new condo was a pleasure to work with. Without them, it would have made things much harder finding a new home. With the help of Veterans United, it made things very easy for me due to my busy work schedule. I am very grateful to have their assistance and would recommend them to everyone.
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I have done two mortgages with veterans United and it's been amazing both times. If I ever do a third I'll probably use them again.
If you are looking to buy a home and qualify for a VA mortgage, I HIGHLY recommend that you call Veterans United. The teams that they have to walk you through the process are the absolute best. Even as an experienced home buyer, they provided a level of service I have never experienced. To make it even better, they have some of the best rates at the lowest cost. You couldn't ask for more.
This is the team you want on your side. My family and I want to send out our heartfelt appreciation to the Veteran's United team. Thank you, God bless and well done!
I would recommend Veterans United to any and all our veteran friends. If I had to do it all over I am choosing Veterans United.
Excellent help and communication.
The loan officer that worked for our buyer did not get proper paperwork in time for us to close on original closing date. Usually this would be ok, but they did not let us know until 3:00pm on the day before closing that was scheduled at 9am. Our movers had already loaded our things and we had to get an air bnb for the weekend along with paying hold fees for our household goods. This was a huge ball dropped from a seller stand point and I hope it never happens to any other customers.
Response from Veterans United
Hey Robert,
Thank you for taking the time to share your experience—and I’m so sorry this happened. You were in a tough spot with your closing dependent on the sale of your previous home, and hearing about the delay so close to the finish line must have been incredibly frustrating. I don’t blame you for being upset—no one wants to scramble for backup plans the night before closing.
It sounds like the holdup came from the buyer's side, and while we weren’t working with you directly on that loan, we absolutely take responsibility for the role we played in how this all played out. We know how tightly connected these timelines can be, and when something gets off track, it can cause a ripple effect like this one. I'm sorry we didn’t provide better communication in advance so you could prepare.
We’re taking your feedback seriously and will be reviewing what happened here so we can learn from it. If you’d be open to a conversation, our Client Advocate team would really like to hear more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and always happy to talk.
My experience with Veteran’s United was fantastic. They were thorough and helpful. Jacob and Madison were absolutely excellent. By the end of the experience, talking with them felt like talking to friends I had known for years. These two are exemplary employees!
Absolutely seamless. Everything went as smooth as possible. Thank you so much.
My Veteran’s United Team helped make home-buying easy for me, extremely helpful, resourceful, and were available whenever I needed them!
