The team's collaborative spirit was truly outstanding, showcasing remarkable synergy throughout the process. I have no reservations or concerns regarding how everything unfolded—it was seamless and well-executed.
Hassle free experience. Every question answered promptly.
I would highly recommend VU and was very pleased with the service and support that we received from Dustin Medlin and the entire VU team.
Every one helped me and was understanding of my short comings and that made my experience a warm memory that I will share with everyone I know and meet for a long time again thank you and may you be blessed.
We appreciate all of the kind words and congratulations from the Veterans United team
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Thanks for everything. God bless you all 🙏🏿
THANK YOU ALL! we love our new home
Vanessa Meyers and Joshua Schutte really stood out for making our home purchase personal. The entire VU team was phenomenal, and we appreciate everything they did for us.
I would highly recommend Veterans United - they were with us through the entire process, and we never felt alone - my husband and I felt like we actually had a TEAM behind us the entire time.
This was my husband and I's first home together, and we intend to come back to VU again in the future.
The process with the VU team felt personal, and there are so many great people all working together to make this process a success for us. We love our new home.
I mean the house wasn’t even swept clean even the fridge was full of dog hair.
Some walls where scratched and full of holes from screws from when the previous owner moved out after the inspection
At first I felt well taken care of.
I mean I guess I’m just upset in what condition I received my new house the excitement went away pretty quick.
No one likes to receive a new home dirty…
Response from Veterans United
Hey Antonio,
Man, I really hate hearing this. Moving into your new home should be a moment full of excitement and pride—not frustration and disappointment. I can only imagine how deflating it must've felt to walk into a place that didn’t feel clean or ready, especially after feeling taken care of earlier in the process.
You're right—no one wants to receive a new home in that kind of condition. While the final condition of the home is ultimately up to the seller, I completely get why this left a bad taste and took the wind out of your sails. For what it’s worth, we always recommend a home inspection to help catch issues like this, but we know that doesn’t always prevent every surprise after closing.
If you'd be willing to talk more about the experience, I’d really appreciate my team to have the chance to listen. My Advocates are here at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Great experience and I'm a second-time user of Veterans United. Great service and attention to detail, but they do communicate a lot which can be a lot to take in. I didn't feel I needed as much attention this go around as I was familiar with the process but as a first time home-buyer it as helpful.
Randal did great!
