VU makes the home-buying process extremely easy and comfortable. The staff is always nice and will gladly answer any questions!
Viola S. is a gem. She assisted Amanda in our loan process and was excellent. Communication went smoothly, she explained everything in an understandable way, and is a real credit to VU.
I had my doubts at first at how it would go handling everything via email but I will say Veterans United made the whole experience very smooth.
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Buying a house from an overseas assignment could be rough, but take your time and tell Veterans United your plan. They'll definitely work with you. I'm glad my wife and I ended with them and we are now home OWNERS.
All around wonderful team.
I highly recommend Veterans United to any Veteran looking at buying a home. So professional from begging to end of the loan process.
The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.
The experience my wife and I had with Veterans United was not very pleasant. If you like to be ignored, misunderstood or have your integrity questioned, you will have a great experience. I hope in future sensitivity training is administered to the team that somewhat assisted us and they will do better by the next family they serve.
Response from Veterans United
Trenton, Thank you for this feedback .We understand how the home buying process can get stressful, While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future.We strive to set the proper expectations and proper communication with your loan specialist. Thank you again for your service.
This was my second property ,mortgage VA loan from VU. I experienced the smoothest, friendliest, most honest, and most efficient service of any loans ever in my life at Veterans United. I have done about 15 property residential loans, so I know what great service is.
Veterans United is the best in the business.
They surpassed my expectations in every way and made my dream come true.
Especially my loan officer Travis Ward - that man is a superhero!
The entire team of people that guided me trough the home buying process.
I would like to Thank you all.Darren Muncy
