Their platform and connections are great for veterans. Doesn’t mean the loan specialist or the actually people you’re working with are. I would use caution and do you research on anything they say to you. They’re out to get their commission just like any other sales organization and will say what you want to hear, not what you need to hear.
All of the other staff I worked with during this process provided professional service.
It started out great and we were referred to an amazing realtor, Wade Bartels.Everything fell apart once we put in an offer. Our realtor contacted us saying we hadn’t started the loan process yet and we were completely confused as we had done everything VU requested and were told we were “good to go”. At the same time he is contacting us we get about 20ish to-do items from VU. Why hadn’t this already been started??? There was a great lack of communication and it seemed like they waited until the last minute to ask for anything. Questions like, will your wife live in the house with you (we told Zach we had just gotten married before we put the offer in)... and then following up with how old is she? Why don’t you ask for all pertinent info in the first question so we don’t have to keep playing these back and for “to-do item” games.We already had an extended closing period of about 6 weeks but it took 8 weeks to close which I’ve heard is a common problem with Veterans United... never being able to close on time. If they were on top of their game from the start this wouldn’t happen. This screws with peoples lives, work schedules and bank accounts.Once we were finally cleared to close and VU refused to let us close Friday afternoon and insisted it be on Monday, we sat in the title company waiting for the paperwork from VU and waiting for errors to be corrected for FIVE HOURS!!!! That is completely unacceptable!!
Response from Veterans United
Hi Joshua, your honest feedback is valuable and we thank you for sharing your voice with us. Once we have received the contract from your agent, we hit the ground running to ensure we order what is needed, including your appraisal. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. When communicating with all parties they notify via email that if a well is on the property (private or community), that we will need to have that inspected. Generally, well tests look for the presence of nitrates, nitrites, coliform and lead, but guidelines can vary based on where you’re buying.
What matters for the VA and lenders is that the well water meets local health requirements for safe drinking water. When there isn’t a local authority with set requirements, the water will need to meet either state guidelines or federal standards set by the Environmental Protection Agency. We invite you to connect with our Client Advocate team and become a part of our effort to continuously improve the client experience at Veterans United. Hearing that your inspection and reinspection to ensure safe drinking water delayed your closing was disappointing, but glad to know that you we were able to negotiate an early occupancy so you were in your home while closing out the remaining details. As soon as we were made aware there was an issue between the title's balance sheet and our own, we were able to work with closing management to get the deal done! A member of our Client Advocate remains available and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Communicate with your Veterans especially your first time home buyers. Our experience, I'm sure, was a few and far between but because of the lack of communication and assumptions of what we were supposed to know or do, I would NOT recommend Veterans United. We were left in the dark and our first buyer experience was stressful and unpleasant. I hope there will be a chance to change this.
Great rate, great process. I am grateful!
Veterans United worked with us and while it was an odd situation, they helped us get through the process with some sanity. Check them out!
This is our 2nd time working with Veteran's United. Due to technology; the process is all virtual. My spouse is self-employed and that seemed to make things more complicated even though the company is over 14 years old with a good history. The process took longer than expected even with our quick response.
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Lance was super helpful and was always available for any questions I had during the whole process. Highly recommend!
Excellent advise and help
I have bought two homes prior to this one, neither with a VA loan. This has been a surprisingly smooth process. I wish I had done this the first two times.
