Very poor communication, I should not have had to email asking a status about our refinancing. Should have kept us informed throughout the process. Then dealing with multiple different people throughout the process was annoying. Having to get multiple documents on many different occasions was very inconvenient. I wish there was a list upfront with everything that was needed. The last straw for me was having to take time off work and the notary person not even showing up for our appointment. I had to call the lady and I woke her up. She never received the loan paperwork and didn't have the decency to call us prior to the appointment. However the 2nd notary lady that actually completed our paperwork with us was excellent.
Response from Veterans United
Hi Bobbie, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. I am sorry to hear about the third party notary failure as well. We have seen this as an issue throughout the pandemic, and wish we had more control over those aspects. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist, HBC and others with customer contact, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
Great Overall Experience!
Amazing crew. Clear and fast.
I am completely satisfied with the service and results of my dealings with Veterans United and their staff of professionals.
VETERANS UNITED MAKES HOME BUYING SO EASY. THEY GIVE YOU A TEAM OF SPECIALIST TO WORK WITH YOU ANY TIME NIGHT OR DAY. THEY ARE THERE TO ANSWER YOU QUESTIONS AND MAKE HOME BUYING EASY. THEY ALSO LET YOU KNOW WHAT NEEDS TO BE DONE STEP BY STEP.
Veterans United knows what they are doing and will make the process as smooth as possible. Your time is important to them.
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Experience first-hand why 368,909 homeowners give us a perfect score!
The only reason I would recommend them is because the process was smoother than our previous home-buying experience. Double verify all information and options given to you and you should have little to no issues.
Great all around,very helpful with every step of the way
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Experience first-hand why 368,909 homeowners give us a perfect score!
Highly recommend! They helped me along every step in the process!
Solid team, I’d recommend to other veterans.
Interesting experience made more pleasurable by your team.
