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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,490

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,490 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend

Veterans United made the entire buying process easy from start to finish. They did everything but choose the house. Definitely recommend them to any veteran interested in purchase a home using a VA home loan.

headshot image of Dezmond Perkins

Loan Officer: Dezmond Perkins

NMLS# 1884789

5 out of 5 Stars
Would Recommend

The team that helped Me with my loan were very professional and understanding. They made a stressful and nervous period feel less so and I would definitely recommend them to anyone

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Really didn't expect it to go as smoothly as it did. Excellent experience.

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Great job done

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4.5 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
Photo submission from Daniel F.

To Matt & the entire team that helped, thank you for all the hard work!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

0.5 out of 5 Stars

A six hour close that led to exhaustion and extreme confusion while signing closing papers is not alright. You don't take an elderly disabled veteran and make him and his wife sign papers for 6 hours while the caregiver and dogs are in a hot car on a one hundred degree day. Since Veterans United kept messing up the paperwork they weren't even allowed food during this time. By the time they signed the confusing paperwork that VU kept messing up, they were hungry confused and very fatigued, which is highly illegal on Veteran United's part. They didn't even receive copies of the paperwork for 48 hours after the transaction. I (the caregiver) called the supervisor the next day after the whole mess, and he did not even offer to fix anything. Horrible mess. I would not recommend this company to anyone.

Response from Veterans United

Hi Morris and family,

I’m so sorry to hear what happened on closing day. A six-hour signing in extreme heat, especially for an elderly disabled Veteran and their spouse, is not okay—and I can’t imagine how upsetting and exhausting that must have been for everyone involved, including you as their caregiver.

We absolutely want to understand how this unfolded and where we failed to step up. Your feedback raises some serious concerns, and I’d like for my client advocate team to have the opportunity to talk with you directly so we can look into this and bring it to the attention of the right teams here. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but we’ll follow up as soon as we can if you contact us outside those hours.

This experience should have been handled with care and respect, and I’m genuinely sorry that didn’t happen.

3 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

4 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend

This is my second home purchase with Veterans United. An incredibly easy process with a support staff I can trust. Everyone is so helpful through the entire process.

headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars
Would Recommend

We’ve used Nathan and his team twice and each time it’s been so smooth. Great communication, quick advice. We move every couple of years so we’ll be back again soon!

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend
Photo submission from Struan B.

They answered all our questions and addressed all the concerns we had throughout this process.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Matt and Amy were terrific.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

The process was stressful and overwhelming but everyone from Veterans Union were fantastic. Everyone was so helpful and I have been recommending Veterans Union to my family, friends and colleagues. Thank you for having a fantastic team. May God continue blessing your team so they can be a blessing to homeowners like us. Thank you once again.

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend
headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

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5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

4.5 out of 5 Stars
Would Recommend
Photo submission from Brad S.

Thanks to the Veterans United team!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

This is the third time we have worked with Craig Brumfield and his team, and we would never dream of working with anyone else! They always the process so much easier and are always there when you need them!

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

4 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

More Reviews

See all 428,490 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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