The whole process was unbelievably easy! My dedicated team went the extra mile, taught me along the way, and encouraged me the whole time. I'm telling everyone I know!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Great customer service. Kelly Tolster was there to answer all questions along the way. Highly recommend!
Malachi Goodman was extremely responsive, helpful, and encouraging throughout this process.
Nice people but majority of my documents were incorrect with pre filled data / all the way up until closing day where my mortgage and escrow were incorrect at closing. Closing should’ve taken 30 minutes and it took 2.5 hours waiting back and forth on corrections. If you go with them the app is pretty good and smooth but really take your time reading all of the documents details because it looks like there were quick mistakes like the sellers name included with mine as a name I’ve used in the past, some documents didn’t have the total of the house, some didn’t show I also own a second property, at closing the mortgage was off by $30 so just take your time to review everything.
Response from Veterans United
Hi Ryan,
I appreciate you taking the time to share your experience. While I'm glad to hear you had positive interactions with your team and found the app helpful, I'm sorry the errors in your paperwork created frustration, especially on closing day. I understand how disappointing it must have been to spend additional time reviewing and correcting documents when you were expecting a smooth closing.
Your concerns about the accuracy of your documents are important, and I'd appreciate the opportunity to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was reccomended by my supervisor and i would be a fool to not share with someone else
There was minor communication breakdown but overall exceptional service.
Had a great team. It was a new learning experience.
They help make the process easy. Always there to answer questions and got back to me in a timely manner.
Working with Veterans United was an absolute breeze. The entire process was simple and streamlined, and the people were fantastic to work with.
Hunter and Wendy were great to work with. They were honest and forthright through the whole process.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Would recommend Josh and United home loan.
Katy and Tyler were absolutely fantastic to work with. Personable and understanding, tips and tricks to help me be more effective and efficient. Thoughtful, genuine ..I can go on and on. I really enjoyed working with them and will 100% be recommending them to friends and family.
My experience was very smooth and simple. I have used Veterans United twice once for a purchase and now a refinance. I was always informed during the process and if I had any questions they were answered quickly.
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You guys are awesome knocked it out of the park thank you
Blake T. Is Amazing to work with!
I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Ty for your patience
