Again... thank you all for your excellent communication. If I ever go through this process again, there is no question in my mind that I’ll go straight to Veterans United.
I will be recommending Veterans United Home every opportunity that I have.
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From start to closing the Veteran United team provided A1 service! It went very smoothly, they answered all of my questions and treated me with care. First time homebuyer that would definitely do it all again with Janet Bowe and her team. Thank you, VU!
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Good company, good experience
Chemistry is very important in the home buying process. Seeing that everyone is working for a commission, Make sure that the VA's representatives have the your best interest in mind... and not just their commission. Also in my personal experience, when the mistakes or tardiness is at the fault of the service provider....there is no compensation.
Yet, they all expect to get paid.
Response from Veterans United
Hi Lee, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours and providing clear and effective communication is a top priority. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. If this was not what you experienced, we invite you to connect and provide more detail and help us look to improve.
