Vetetans United genuinely cared about our new home experience, was very thorough and made sure we had a quality home. If we ever decide to buy again, we will make sure to use them again!
Even through a massive re-finance demand VU sealed the deal and is saving me hundreds a month. Such a simple process and great User Interface.
Veterans United makes it easy to not only buy but also refinance. 10/10 recommend to everyone!!!
I would highly recommend Veterans United.
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I would recommend them to any person who wants to purchase a home.
Outstanding service. Good communication.
This is a refi for a loan originated by Veterans United in the first place. Both experiences were as smooth as possible.
I have used Veterans United Home Loans three times since 2009. I won't go anywhere else. Very helpfull and Caring group. Danielle Genz has been my Rep all three times so ask for her!
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Thanks,Erica! It was a pleasure using you and Veterans United for our refinancing needs.
Customer service was near non existent. I was not updated on information. No one called to explain documents. This process was way too stressful and I have previously purchased 2 homes with USAA
Response from Veterans United
Thank you for the feedback Philecia, and please accept our apology. Regardless of obstacles encountered during the loan approval process, our job is to keep you informed and up to date at all times. We are grateful you are now in your new home, and we will be sure to review our communication practices to avoid a similar situation from happening to another valued customer.
