Not a happy customer if you would like additional details feel free to call me at +18125954441.
Response from Veterans United
Hi Amelia, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and or where communication went off track so that we ensure a better experience for future customers.
I will highly recommend Veterans United, for any one who is looking to purchase a house a to use it.
Very good experience
I really liked how Veterans United went beyond simply processing the mortgage, and provided assistance in locating a real estate agent and, once I found a home, helped me in preparing for the move. It was an all-inclusive service that I wouldn't have found in a conventional mortgage provider.
We can't recommend Veterans United highly enough! We have worked with them twice now. The first time was such a smooth, seamless process it made buying a house a breeze, so naturally we picked them when we moved again. This time was a more complex and time constrained situation, but we experienced the same unbelievably high level of professionalism from VU. They really worked hard for us and were instrumental in us getting our top choice house. We are beyond grateful that we have had Veterans United on our side.
Chelsa Perkins is the loan officer you want as your team leader, will be with you through out the process. Very knowledgeable, but if there is a question that she doesn't know the answer, she will consult one of her team mates and get back with you. I had a few hickups
during the process, but when they came up she always had the right answer. I had a very succesful
My whole team was awesome and made everything easy to understand. Much thanks to them.
This was our 2nd loan through Veterans United. We could not be more pleased with the experienced staff and ease of the process. Highly recommend Veterans United.
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Our experience working with Veterans United, Shane Martin and his team was effortless. Even though the process may seem a little overwhelming at times, i.e., retrieving documents, etc., we sent all of the documents electronically and it was so easy to keep track of everything. In the end, the process was effortless and definitely very efficient. The electronic signing of documents is a time saver. Our notary was great! We signed closing documents in record time! You will be very happy that you chose Veterans United!
The staff at Veterans United work as a team and are attentive to the needs of our Veterans weather its a home purchase or refinance. One of the top companies when it comes to home loans in support of our American Veterans.
This mortgage company made my experience of buying a home l great experience, and I felt like someone was looking out for me.
