Me and my wife were truly blessed to be able to use Veterans United. This was our first time buying and home and the entire team made the experience enjoyable! Everything we could have asked for!
Marlon was knowledgeable and used all tools to get me where I needed it to be. I appreciated him and Mike Keith for all they did.
They helped me become a homeowner! As it was my first time buying a home, I didn't know what I was doing, but they empowered me with knowledge to make decisions with confidence. The process was very smooth and quick. The whole team worked so diligently to make sure I got what I wanted. If you were looking for a sign as to whether or not you should use their services, this is your sign. Go for it!!
Wow! If you are looking to buy a home look no further ! Veteran United is the way to go! To be honest I tried other institutions but none of them invested in my interests like United Veterans. Their team is extremely professional and just makes you feel like you’re at your Mother house. They are my number 1 choice when buying a home! Thank you Veteran United!!!
This is the second time I’ve worked with Veterans United getting a home loan. Our whole team was amazing and helpful with explaining each step. Would always share my experience and encourage other veterans to work with the great individuals at Veterans United.
Everyone on the team was fantastic to work with!
We LOVE Veterans United. Jon Abernathy and the ENTIRE staff are the absolute best.Thank you to EVERYONE
I would recommend my team to other Vets trying to get a place to call home for their families. It was truly a pleasure working with you all and you did a great job with a speedy process!
Loved working with Veterans United! From the minute we submitted our application all the way through our home buys process, each member of our team was helpful, knowledgeable, and so kind. My husband is still active duty and I and a veteran working in healthcare and they accommodated our crazy schedules and were our champions throughout this whole process. So thankful for our team and Veterans United!
Well put together team. They made the entire process seems too easy. I got to know them more than I would like to admit due to the amount of questions I had. I was able to text or call them anytime I need guidance and they never disappoint.
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Amazing team
The process was very draw out and not very straight forward if you are not familiar with buying a house. There is a seriously lack of communication. People will just take time off and not notify you causing your closing date to get pushed back. If you are considering using this company just know that you will have to be on there ass all the time. The only reason I was able to actually close on a house was due to the fact that I was very persistent and would call my team every day. I ended up missing TWO closing date right around the holidays thus making this holiday season absolutely terrible. So if you have no deadlines and just don't care when things get done this might be the company for you. However if you like good communication skills and due dates are important to you do yourself a favor and find a different company.
Response from Veterans United
Hi Jeremiah,
I’m so sorry to hear about the frustrations you experienced during your homebuying process, especially with communication and the delays around closing. I can only imagine how stressful it must have been to deal with missed deadlines—let alone during the holiday season. That’s not the kind of experience we want for anyone who works with us, and I hate that we fell short for you.
The homebuying process is already overwhelming, and it sounds like we made it harder by not being there for you the way we should have. It’s clear you went above and beyond to keep things moving, and while I’m glad you were able to close on your home, I’m really sorry we didn’t provide the support you deserved.
If you’re willing to share more, My client advocate team would love the chance to learn about your experience and see how we can do better moving forward. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
I want to take a moment to recognize the invaluable support I've received from Drew Deutschmann during this entire process. It's been absolutely essential. Drew was exceptional in his role as my loan coordinator. His ability to handle paperwork efficiently and his timely follow-ups were absolutely essential in ensuring my loan stayed on course. His approachable attitude allowed me to ask questions freely and feel comfortable throughout the entire process.Truly remarkable! Veterans United Home Loans stands out as a leader in home loan services, particularly under the guidance of Tommy Heller. Tommy's skillful management of the loan process and his proactive engagement with the seller were absolutely vital to my success. Brittany's commitment to customer service and resourcefulness, combined with Drew's careful coordination, set a remarkable benchmark for service excellence. I strongly support Veterans United Home Loans for every veteran or service member looking to achieve the dream of homeownership.
I loved working with Dustin and his team so much we went through him again for the purchase of this home. I was even more satisfied with his work on getting us our new home with all the bumps we had run into. He educated us on all our options and I greatly appreciate all his hard work. I would trust him to handle my friends and family’s home buying experience and will be referring them. Should I ever need any more VU services I will be reaching back out to him.
