The underwriting process was beyond painful. I would meet everything on the checklist, then something new would be added. We ended up staying in motels for nearly a week with 4 cats and three dogs because the underwriter couldn’t commit to clear us for closing, even though we met the requirements at every step of the process.If I ever purchase a home in the future, I’m not sure I would want to use Veterans United.
Response from Veterans United
Hi Lorenzo, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Hearing that a reinspection is needed can cause delays as well but unfortunately, if it is marked as needed on the appraiser that is a regulation with which we must comply. Please do reach out to us directly if you would like to discuss your experience further.
I like the options VU offers me and my wife about our refinance. VU stays on top of current refinance options and offers for us. Thank you.
VU is a great organization to use for buying a new home. They are really invested in you throughout the entire process. Thank you all so much. We appreciate everything. God Bless.
My experience with Veterans United was outstanding. Tim and his team made things straightforward, even when they weren’t, and I always felt like I had someone in my corner. I’d highly recommend Veterans United.
I want to give a special Thanks To John Meyers. You was there every single day. I was extremely Nervous and Had loads of Questions and Concerns. And John got back to within the hour. Emailed me Everyday. He was truly amazing. 10 out of 10.
Veterans Home Loans is by far the best! They go above and beyond your expectations to make sure your home buying process is a breeze!
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Veterans United Home Loans was definitely the right choice for us. Great rate, and friendly, knowledgeable service, with very quick responses to anything we needed support with. Highly recommended
Eric was so great! He got back to me quickly and was able to answer all my questions. He always reassured me when I would get confused. And he was very professional and knowledgeable. Only bad thing I can say (not about Eric) is that the updater app gave me a lot of false information. I called the internet companies they said I could use and none of them covered my area. And the people you talk to on the phone are very hard to understand and they don’t understand what I’m saying. Nor do they know what they’re doing so I just didn’t use it at all which is fine. But I wish I hadn’t wasted my time trying to work with updater.
Such a wonderful company and so helpful in making this stressful process stress-free! Could not recommend more, not only for amazing rates and expertise but the feeling of being family and being cared for.
I highly recommend working with this incredible team, they made my first time buying a home a great experience and were with me every step of the way!
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This is my 5th home purchase and this has been the best experience working with Veterans United from beginning to end! I am thoroughly impressed and satisfied!
I felt like they had my back and as a veteran it made me feel special.
