I will never use this company again, or any of it's affiliates. I will actively campaign against anyone I know using them. At this point the only acceptable resolution would be for VU to eat the almost $2000 they say they need out of escrow to pay their shortfall and refund me my full escrow. Besides that, there is nothing left to discuss.
Response from Veterans United
Shannon, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Thank you!
I had a terrible experience with VU. I was approved immediately and everything seemed to be going well until the actual buying process started. I was cosigned on a loan. I had the loan holder refinance so I was off the loan. And then had to jump through hoops and pull teeth to the point where I almost gave up on buying the house because they would not work with me. Overall I would recommend anyone else besides VU.
Response from Veterans United
Christopher, , we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Easiest home buying experience I ever had. Robert and his team were off the charts helpfully and took time to address any questions I had. Will definitely recommend these folks as often as I can.
I was extremely happy to get the loan. I got my dream house and they made it happen.
Response from Veterans United
Shawn, Thank you. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk anytime on your experience. It is our goal to use your feedback to improve the service for folks down the road.
From start to finish the process was absolutely smooth. I remember making the online inquiry and speaking to Sam and feeling so nervous, but there was absolutely nothing to be nervous about. It took 3 days to fix my credit by 2 points and 1 week from the initial call to get my preapproval letter. It took less than 60 days to find a home and close.
An absolutely amazing experience and I would highly recommend to anyone!
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Dealing with Veterans United was great. Mostly due to the way Katelin Lawrence and Tiffani Kovacs did their jobs. Excellent!
I have zero complaints and lots of praise for the efficiency and efforts of all VU employees involved.
I highly recommend VU. They have excellent personnel that KNOW their jobs! And are ALWAYS courteous, knowledgeable and immediately helpful
Veterans United was the best experience I have had with a home loan. We worked together through bumps and glitches. They made my wife and I feel like we were all partners not just another home buyer.
When you say "personal" loan specialist, you really mean it. Stacy was amazing!! So professional, kind, easy to work with, thorough, and more. We have a more complex financial situation and she was patient, explaining everything and helping me work through it all. I feel like she's my friend now! I was really, super stunned when we received a generous gift in the mail for our kids - an adorable pancake griddle that we now use a couple times a week. I really can't say how well this team does "above and beyond." Thank you!
