Ask for Kelsey!!!! She was wonderful to work with. Always friendly and helpful!!!!
Easy to use website and To-Do-List with helpful videos to guide you along. HOWEVER, Agent to Client communication is lacking. I felt alone and felt out of the loop. I was not verbally informed ahead of time about all the fees I'd have to come up with on my end.I informed them I had NOTHING TO PUT DOWN yet after it was all over I had to put down 500.00 to hold the place as well as additional $2000 out of pocket in home inspection, appraisal and remaining closing costs... It took a toll that I am no longer excited about buying a house...I feel robbed and mislead. If I knew what I was getting into I would have waited..
Response from Veterans United
Thomas,thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available for more information and looking for ways we can improve.
Again, I would just like to reiterate my joy at working with Veteran's United. I've worked with a few other lenders for purchasing a home and it never has been more easy and painless to get everything in order. The staff has made the experience that much more so enjoyable and I hope to continue to use Veteran's United as a lender in the future.
Awesome communication and extremely transparent throughout the process!
my only complaint is communication... I'm a fan of communication and a like a lot of it.
The application for the loan, for a guy that still counts on his fingers, was a GOOD learning time ,but I had a very excellent teacher who did her job well.Some other person would have dumped me early on
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The staff at Veterans United were not only professional and helpful. They gave us ideas to make the process a lot less stressful. They always made time to answer our questions. This was especially helpful with all the confusion and uncertainty of dealing with pandemic, loan paperwork and 16-hour shifts.
We really enjoyed working with them. They went above and beyond helping us and we appreciate everything they did for us to get our new home. Couldn't ask for a better experience. We highly recommend.
Thank you very much to the loan team that assisted us throughout our home purchasing process!
Working with Veterans United was great. The process was extremely easy and they kept you abreast of everything during each step of the process.
I was very satisfied with veterans United from my loan officer to my loan coordinator to my real estate agent they all had answers and any questions that they couldn't answer they'd find out for me. They made my experience very easy going all through the loan process. I thank you for being there for me.
Overall I was very please in the whole process. No hidden information and everything was up front. The team of Tim Wuest and Heather Ottinger were AWESOME!!!! Heather is one of those individuals that like to get in there and get her hands dirty. She wants to make sure everything is done correctly before it goes to the underwriters, as it should be. She is non-stop. She will walk you through steps and stay on the phone with you while doing this regardless of how long it would take. I was so pleased in their courteous and caring attitude towards me, something that most companies don't do.... Highly recommend Veterans United Home loans to anyone.....
