Ensure you stay on top of your loan team! The communication with me was minimal at best and there were a lot of questions I had to ask. In the end I wish I would've gone with a different company.There was almost no communication between me and my lending team unless I initiated it. I felt like most of the time I didn't understand what was happening and had constantly ask questions. The night prior to when I was supposed to close I was told I was good to close and they received the documents they needed from the appraiser, however the next day they said she only uploaded the documents she previously had uploaded. We ended up signing the paperwork that day but had to go home and tell our children who were all excited that we couldn't go to our new house. This was an unnecessary emotional rollercoaster for all of my family. By the time everything was done my wife and I just wanted our family in the house and weren't even excited because we were waiting for something else to go wrong.
Response from Veterans United
Peter, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Great loan provider for veterans!
Was comfortable with all the people we dealt with. Would highly recommend.
Veterans United has been smooth and seamless for the most part. The initial mortgage process and the refinance was a quick as I could hope for during a tumultuous times in the lending industry. I appreciate the help and look forward to purchasing a new home in the future.
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I also want to highlight working with Amanda Leger, who was always a phone call or email away.
Pretty much summed it up above but these guys are great. Even our title company praised their performance.
Very easy to work with!
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Best Home Loan process ever
Highly recommend
Good Company.
They were fantastic! I would highly recommend.
Jenny, Stephanie, Kyle and Rachel were tremendous I cannot say enough about how helpful and knowledgeable they are. Definently will recommend
