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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,307

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 424,307 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

The whole team that worked with my wife and I to get us into our new home were awesome. A huge shoutout to Brian and LeeAnn who were experts and got us into our dream home in only 28 days!!! We could not be any happier.

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

It was a very smooth process, we couldn’t be happier with the service.

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Stressful but worth it!! Amanda and her team were phenomenal every step of the process! I was a nervous wreck and Amanda helped me with all my concerns and questions. She was very professional and above all patient. I’m sure it wasn’t easy dealing with me, but she made me feel very comfortable and confident I was making the best choices for me and my peace of mind. Thank you Amanda and team!

headshot image of Amanda Dusenberry

Loan Officer: Amanda Dusenberry

NMLS# 12419

3 out of 5 Stars
Would Recommend
headshot image of Eric Almazan

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Made everything easy for me to understand. Great job

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Heidi and Bryan were both great to work with. Their commitment to detail was outstanding.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Smooth and fast!

headshot image of David Stoll

Loan Officer: David Stoll

NMLS# 1657172

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

I would like to say, the Veterans United staff were all so very helpful. They stayed in contact and kept me informed during the entire loan process. I really appreciate all you guys for what you do and did. Not just for me but, Vets all over. I would definitely recommend you all to my friends and family. Thanks again.

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

3.5 out of 5 Stars
Would Recommend

We appreciate that UV helped us get into our new home but it was a highly frustrating experience at times. We understand that the mortgage process itself is inherently stressful, but we really felt that avoidable delays and miscommunications occurred, even more so than usual in the process

headshot image of Justin Keith

Loan Officer: Justin Keith

NMLS# 1563990

2.5 out of 5 Stars

On several occasions, my messages and/or calls were not returned. Also, rather than contacting me directly to ask me questions, they were contacting my real estate agent and having her ask me, adding unnecessary steps to an already Long and arduous as process. Lastly , they had NO experience working with people like me, who work in the Film and television industry. If they had been honest about it in the very beginning, I would have gone with a different company who has the experience working with people in the film industry.

Response from Veterans United

David, we're sorry to hear you had communication issues with your loan team. Communication is of the utmost importance during a home purchase, and we appreciate this reminder to keep communication at the top of our priority list. We appreciate your patience as we worked to detail the unique pay that is part of the film industry. Our Client Advocate team is available should you want to discuss your concerns further.

5 out of 5 Stars
Would Recommend

Very efficient and responsive it was effortless on my part during the loan process.

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Mariano,Melody and their team were wonderful! They were professional and caring.They made sure that we were clear on every step of the process walking us through the items we didn't understand.I would not hesitate to recommend Veterans United to friends and family.Keep up the great work!

headshot image of Mariano Dowgaluk

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Certainly would recommend you guys to my friends. Customer service is on point.

headshot image of Jess Vomund

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

We've always had great experiences with VU. They kept us apprised of the financial commitment we were embarking on...I've highly recommended them to acquaintances, friends and family!

headshot image of Renee Young

Loan Officer: Renee Young

NMLS# 546173

4 out of 5 Stars
Would Recommend

The only downfall was the appraisal process took for ever.

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

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5 out of 5 Stars
Would Recommend

You all are fantastic & so respectful to deal with.

headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Hands down beat out the competition. Fast pre-approval easy to use website and awesome customer service. I have already recommended him to friends.

headshot image of Kaleb Greenemeyer

Loan Officer: Kaleb Greenemeyer

NMLS# 1858768

5 out of 5 Stars
Would Recommend
headshot image of Michael Ellis

Loan Officer: Michael Ellis

NMLS# 1441197

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Derek was phenomenal throughout the whole process. From the day I was contemplating selling my home to buying a new one. He was with me every step of the way and made the stress a little bit less then it could have been.

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

great people great service

headshot image of Kelly Stephens

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

More Reviews

See all 424,307 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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