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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,705

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 426,705 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Our home purchase experience with VA Home Loans was amazing! Matthew, Nikki, and Jourdan guided me every step of the way. When I had questions (and I had many), the team was quick to respond; when I say quick, I mean within just a few minutes! Matthew, Nikki, and Jourdan, you all made our dream home a reality and we cannot thank you all enough!

headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
Would Recommend

Everything went well and pretty fast in my opinion and I appreciate everyone on my team that helped me along the way!

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Everyone helped me throughout the process even though I was the easiest person to contact. I was constantly out of the country with minimal phone service but they stayed patient and helped me the best they could. I don’t think I could’ve done this without their help.

headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend

Could not have had a better experience!!!!!!!

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

4.5 out of 5 Stars
Would Recommend

for a first time home buyer i am please with how everything went !

headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

4.5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

I AM SO PROUD TO BE A VETERAN AND TO HAVE WORKED WITH VETERANS UNITED TO HAVE MY HOME BUILD COMPLETED.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

4.5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Veterans United was very helpful and straightforward while buying my first home.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

4 out of 5 Stars
Would Recommend
headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

Helpful, reassuring, and made our first time buying a home easier.

headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Overall, the whole team was nothing short of absolutely amazing! The team was amazing because they turned an almost financial traumatic experience into an exciting, fulfilled experience! The dilemma my wife and I presented to the team was USAA decided, two days prior to closing, that they were not going to honor the pre-approved loan they gave us.The impact of this decision meant that the $5000.00 out-of-pocket escrow money we gave to the title company would be forfeited because we exceeded the 10-day pull-out time allowed for a refund. Obviously, we were emotionally obliterated because we were blind-sided and we purposely sought out a pre-approved loan prior to making an offer to prevent this type of thing happening and to show good faith to the seller. Nevertheless, here we were and what if anything could we do to make this right; that's where this awesome team of Veterans United professionals came in and saved the day! They were literally like super Heros and Shero's!It started off with my wife making a last-ditch effort phone call, at approximately 10pm EST, to Veterans United to see if they could assist us with this problem and Ms Lauren answered the phone and took immediate action! Even though it was after business hours in both states, Lauren didn't let that get in the way and started taking down our information while reassuring us that everything was going to be ok because you know our emotions were over-the-top. To prevent making a long story longer, Lauren pushed our application to Tim and the team (apologize for not naming all of the team members) with a short suspense of getting everything approved for closing in less than a week. Ultimately, as I mentioned above, thanks to this All-star team not only did they get us the loan approval in an exceptional time, but they also saved us a heap of closing funds as well; in fact, we end up receiving money back at the end of closing.

headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend
headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

4 out of 5 Stars
Would Recommend
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

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5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend

The home buying process is a crazy one! As my first time buying a home i had a lot of nerves (and a lot ofnquestions). Everyone on my team made me feel reassured and kept me going when it all got to be a little too overwhelming

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Rick, you put together an amazing team and I thank you all. I have already been talking to several people about my experience with Veterans United and I hope to bring you a new client or two.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Would Recommend

The whole team was great and professional. Everyone was extremely patient and answered questions thoroughly which was appreciated by this first time buyer. Would recommend to anyone looking to buy.

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

More Reviews

See all 426,705 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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