As usual, the Veterans United team was top notch. Every person we dealt with was professional and immediate with responses. They don't leave anything to the imagination and the timeline was exactly what was expected.
It was simple. They did all the work.
The process was satisfactory and the staff stayed in touch with me daily in case I needed assistance.
Shane Martin was very courteous and professional.
They were on top of everything, always checking on me if things were needed to see if I needed any help. Sometimes all the things that the underwriters need can be over whelming. So having that extra reminder and checkups really helped.
It was very fast and your entire staff was knowledgeable and very helpful
The experience I had with Rob Parham and Justin Benge was outstanding and by far the best experience of any home loan process I have encountered. They were extremely responsive, professional, and helpful throughout the entire process. I even received positive feedback about them at closing from not only my agent but the seller's agent as well as the closing attorney. All were highly impressed with their interactions. I would highly recommend them to any of my friends or family that may be looking to purchase a home.
I should also mention that I love the website layout and how easy it was to move through the process. The To-Do list made it very easy and convenient to complete items quickly and to respond immediately when alerts were received.
Overall, I'm extremely pleased I went with Veterans United. The company itself should be commended on hiring such excellent and experienced staff and creating a smooth and hassle free process.
Awesome experience. Everyone was super helpful and we were completely aware of every situation through out the whole process
Because of veterans United standards..
1.The customer is always number one.
Excellent service and good communication. I would highly recommend Tony and his team.
Mike Wilson was outstanding with relating to my concerns and did a excellent job from start to finish. We thank him for his time patience and efforts with helping us with this.
Being notified of a refinance option without looking for one was nice.
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Easy access to see everything involved in the process. Easy to understand "To-Do" list.
Amazing team. Professional and patient. Very knowledgeable.
Caring, proactive, fast personal response, accurate, downright passionate. Rob was working for me at dawn on a weekend solving problems he didn't create. Outstanding.
Two thumbs up to Fahad and his team! Their direct customer service to me was outstanding considering that they have a heavy workload. Time was always found to answer and questions or concerns that arose.
