Honestly. No one reached out with a deadline. They handed me a bunch of To-Dos with no guidance. Thankfully my anxiety had me get it completed within 24 hours. The team kept saying "your realtor needs to help you" even though it was Veteran United asking for it to be done. I was even told by SAM to call Neptune flood insurance!! AFTER TELLING HIM I AM BUSY WITH VA APPOINTMENTS, AND SO I CALL AND THEY SAID THATS MY LENDORS JOB TO CALL AND THEY DONT KNOW WHY I'M CALLING!!! PATHETIC! I had little to no help. And When they did it seemed like they were taking their time. I got my own damn insurance quotes, I got it all figured out. And when they would "get back to me" it would be thats your realtors job" and my realtor was even confused as to what they were doing. As a first time home buyer, I was stressed out and wondering what the hell they get paid for when I did most of the work! I'm surprised they didn't have me write my own contract/underwriting.
Response from Veterans United
Hi Dakota,
I'm really sorry to hear about your experience. I can only imagine how stressful and overwhelming this must have been, especially as a first-time homebuyer. Buying a home is already a big deal, and the last thing you should be feeling is that you're handling it all on your own.
It sounds like there was a lot of confusion and miscommunication on our end, and I apologize that you didn’t get the guidance and support you deserved. Our goal is to make the homebuying process smoother for you, not add to your stress. I'm also sorry that you were left to handle so much on your own, and that our team's responses felt slow and unhelpful.
We’d love to look into this further to understand what happened and ensure we learn from this to improve our process. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime that works for you.
This whole team was so incredibly from the get go. Spent most of the time talking with Chris and Leann they were just wonderful. Answering all my questions and making sure we had everything. This team really made this process easy for us. I just can't say enough how much I appreciate them all, thank you the team at VU!
Outstanding experience with VU. They worked around my schedule and work to get the deal done. Definitely coming back for my next home purchase!
Veterans United made us homeowners and for that we couldn’t be more grateful! From helping us get our credit perfect, to being on top of every piece of the paperwork. They had our backs and we wouldn’t be in our dream home without our incredible team at Veterans United!
The team as a whole was fantastic, ready to answer questions as they came up and cleared up everything that was confusing for me.
When I first heard of Veterans United, I heard some stories from others saying that it was difficult to get approved, get the loan, bad communication, etc. I got absolutely NONE of that!! I believe I had the BEST team at VU! From the top down, they all worked so hard to get my loan approved and closed in an extremely quick manner. Kyle, Dene, Justin and the rest of the team that worked so diligently, I cannot thank you guys enough! I would buy 100 more houses if I knew I could have you for my mortgage team! If you're a Veteran and want to buy a home, this is who you need to finance through! They are the best!
Great experience working with Leanna and the team! From start to finish the communication was great, checking in to see how the home search was going, updating all throughout the loan. The best part was we closed in a pretty good timeframe and I know that wouldn’t have been possible if the whole team wasn’t on their toes and doing great work! Thank you for all of your time, effort, and hard work!
I Really Would Recommend Veterans United Home Loans.. To Everyone!!
I'm Glad I Made This Choice And Would Be Happy To Do It Again.
Fantastic job! Great experience!
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As far as working with VA Home Loans I made the right choice.They really made it simple.Im a very happy home owner!!!
