The team of professionals that were assigned to assist me with purchasing my home were very professional, patient and very attentive. They got things done expeditiously. They were EXCELLENT!
Everyone who helped out was great! Very friendly, knowledgeable and fast to respond. I could not have asked for a better experience.
My loan team was very professional, but didn't seem knowledgeable or organized when it came to the loan process. I was asked for the same documentation several times and had to clarify information several times. They seemed to make the process more complicated than it already was.
Response from Veterans United
Hi Heather, we appreciate your open feedback and thank you for taking the time to respond to our survey. Our team is interested in learning more about this issue and would value an opportunity to discuss it further. You may contact one of our Client Advocates for additional support.
Overall, I am incredibly pleased with the house purchase and the loan process. I heard horror stories from friends and family so I went into the process with some anxiety, but the team we had helped eliminate those nerves and made our dream of homeownership happen!
We were very pleased with the whole team from beginning to end!
I'm not sure it could have been any easier or gone any smoother than it did with Veterans United!
Absolutely perfect!!
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Every step of the VA home loan process was surprisingly smooth and efficient due to the outstanding customer service and professionalism by each and every representative. I am glad that I made the switch to Veterans United Home Loans from USAA. In the end there is no comparison between the two lenders. Jessica is fantastic!
I cannot express enough the Great and Wonderful Experience that I have had with Veterans United. As long as they are in existence I only want to be funded through them. Their Customer Service is the Best! Even when I went through The Government Shutdown, they were prepared to work with me. Now, that's a testament to the Great Service they were willing to do for me. I am so appreciative of Veterans United! Lots of other Mortgage Companies could LEARN a LOT from them! Way to go Veterans United! Thank you so much!
