Please do not connect Katherine with buyers, especially first time home buyers.
This is the second time that we have used Veterans United Home. We have been pleased with the exceptional service, attention to detail, professionalism, as well as their personal touch. We’ve had two different loan specialists and two different loan assistants, and we received excellent service from both teams
If you’re reading this to decide if you want to work with veterans United, do NOT use them. Call USAA right now. Veterans United loose’s paperwork and blame you for it. They belittle you in emails to other professionals that you are working with to close the deal. They also won’t let your inspector inside the house. Then ask you to sign saying you won’t sue them over issues with the house that the inspector didn’t see because he wasn’t allowed in the house. VU will tell you to spend money paying things off and then turn around and say oh we didn’t want you to pay that off we just asked about it. If you do end up using VU, do not for one second let Tony Boussad work with you. If he bothers coming to work he’s usually drunk. This was my first home buying experience and I’m sad to say, I have to sue VU, the realitor, the sellers, and the inspector now. Veterans United turned my dream into a nightmare. Buy a home through ANYONE ELSE.
This was my first time and they made it very easy, no stress. The instructional videos answered most of my questions and the team filled in the blanks.
It's been a blessing
THIS IS MY SECOND TIME AROUND WITH VETERANS UNITED.
YOU CAN NOT GO WRONG WITH THEIR ORGANIZATION.
THEY HAVE PEOPLE ON THEIR STAFF THAT UNDERSTAND AND CAN SOLVE
COMPLEX PROBLEMS THAT MIGHT COME UP.
ABSOLUTELY TERRIBLE experience with our Original Loan and our Refinance. I will never use Veterans United Home Loans again! I will highly discourage others from using VUHL!
Response from Veterans United
Thank you for sharing, Robert. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
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Excellent communication throughout the entire process
I had a positive experience with vetrans united home loans they worked with me even though I had a unique job history and now living in my new home !
You cannot go wrong with Veterans United. I happened upon them by chance and talk about great luck. You will not go wrong with this team, they are exceptional
