It’s easy and so streamlined. I’m truly grateful we found Veterans United 8 years ago.
Veterans United was amazing the first time around. When we were ready to buy again, it was a no brainer. Choose a team that's dedicated to you and making the experience great.Loved them all. Highly recommend as we have now purchased 2x with them.
Everything was great and moving fast until it wasn’t. Sheldon assured me he would be locking us into a great rate and could offer us a 4.99 and that he’d be watching the rates like a hawk. The week before closing I get a email (not a phone call) that the rates have rose and that he wanted to lock us in at 5.99!!!!! That was so disappointing and at closing I saw that we had to buy down points 10,000 plus dollars! Sheldon was recommended by a friend and I honestly wish I would have chose the lender I was going with who was offering me a rate lower than what I got and I really feel like I was caught up in a bate and switch. Towards the end I never got a phone call from Sheldon but I did from Morgan and Alisca. I definitely wouldn’t recommend this company to any of my veteran friends or family.
Response from Veterans United
Hi Veronica,
Thank you for sharing your feedback with us. I’m sorry to hear that the final stages of your loan process were disappointing, especially regarding the interest rate and the unexpected costs at closing. We understand that securing the best rate possible is a priority for our clients, and I’m sorry that the rate didn’t meet your expectations.
I wanted to provide a bit of background to clarify what happened with the rate lock. Sheldon and the team reviewed several rate options with you during the process, discussing how market conditions can impact rates and explaining the pros and cons of locking in versus floating. Ultimately, you chose to float the rate for a period, and when the market shifted, we were able to lock in at 5.375%, which is still a competitive rate given current conditions.
We know how important communication is, and I apologize if there was any confusion or if the rate-lock process felt unclear at times. I’m also sorry if the final numbers at closing, including the cost for points, were a surprise. Our goal is always to ensure that our clients feel fully informed and supported at every step of the process.
If you’d like to discuss this further or if there’s anything we can address for you, please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you again for sharing your experience. We’re committed to learning from feedback like yours to improve our communication and provide the best possible service to our clients.
I am so appreciative, for all the help I received in securing my home. I would especially like to spotlight Maureen McDermott; She went above and beyond to ensure I kept sane, and I felt like I had an advocate, a friend, and an expert all rolled into one amazing person (and the whole team). My case was perhaps more complicated than most, but I never felt like I lost hope, as she kept my spirits up and I leaned on her multiple times for updates and advice. This is my second purchase with VU, and if I ever do purchase again I will 100 percent, without a doubt, use Veterans United and given the opportunity, I will encourage anyone I know and/or use any platform to share my overwhelmingly positive experience. Thank you so much!
Some items could have been communicated better but overall it was a good experience.
I would recommend going with United Veteran anytime. I would also recommend asking for Stephanie Batson as your realtor. We literally didn't have to do anything but find the right house we wanted and sign papers they did all the other work and made me feel so relax and not stressed .
Jennifer and I want to thank both Taylor and Kayla for keeping us in mind as loan rates came down. They saved us a bunch of money and we can't be thankful enough to them for that. They also took most of the work off our shoulders and made refinancing a no brainer! Thank you again!
Stressful but they got it done and we're very happy in our new home thanks to Veterans United.
VU helped me make my dream come true!I feel very thankful and blessed to have worked with such an efficient team.
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Honestly, I’ve never had an easier process purchasing a home. From buying my first home, to my second, to refinancing. They’ve made the entire process stress free. I won’t be using any one but Veterans United if I intend on purchasing another home.
Wow, home buying is task, to say the least. When I began my journey I had absolutely no idea where to start. But the platform used by Vets United is the very best. You can follow your progress, and always reach a respectful staff, pleasant and happy to help!! BUT KAYLA IS STELLAR....wish I could have given her a big hug...couldn't have done it without her..
So glad I was able to find Veterans United! They made the process much smoother than I expected and basically walked me through the entire process! They even sent us a very nice and well made backyard sign that we always display when we entertain in our beautiful new home!
So don’t walk, run to Veterans United and allow them to help you buy the home of your dreams!
