Do not use Weeks and Irvine law firm, they prioritize clients last. They drag their feet on making simple corrections to POA's, and make mail aways a difficult process. Personally speaking they shouldn't have been paid remotely what they made. The buyer and loan specialist shouldn't have to monitor the law firms progress and call them constantly to remind them to do their job.
What to know the secret to great service? Availability. if a client can't reach his/her representative or agent, then a client is lost, therefore, the deal is lost. But with Veterans United, you get Availability. Every moment, every day, any time, I get answers to everything I ask. They simplify the grueling process as much as possible. Consistently ensuring there is no confusion and my needs were met at all times. And the best part, rather than keep my rate as originally agreed, the integrity shined just before closing when they lowered it to the best rate. Personality, professionalism, availability...everything, Veterans United has got it. Can't beat this type of business, that's why they are a thriving business. PROS!
First time home buyer. Amanda was wonderful and helped me through the whole process. Definitely would suggest!
Bragging rights, Veterans United cleared me to close a week before my planned closing date. It is always nice to close early. I trust & recommend this top notch team.
Working with Mr. Matt Lucas and the team was a pleasant experience. Even with the curve balls I threw at them, they helped out and we’re fair throughout the whole process. 10/10 people. Keep it up!
Jeremy wilder is very respectful and treated us like family. He is always there for any questions and problems to help me through the process. Easy and very convenient to communicate with him through text and he replied in timely manner.I have purchased 5 homes due to job transfers and Jeremy is the best loan officer, highly recommended
Overall, even with a hiccup through the process, I would use VU again. Your ease of uploading documents and communication through your app was above par. I have never had such an easy time uolading documents and being able to keep have instant status updates daily.
Veteran’s United had by far the best customer service of all the mortgage companies I’ve dealt with. Ultimately the decision to go with VU was because of their teamwork and round the clock correspondence.
Thank you Veterans United for helping me buy my first home!
I would and have RECOMMENDED Veterans United to anybody looking for a VA LOAN. MY REAL ESTATE AGENT COULDN'T BELIEVE HOW FAST THIS WENT THROUGH AND HOW SMOOTH IT WENT. Dan and Bri are one helluva team. I only wish I were in the same state so I could shake both of their hands and tell them in person how great a job they did and how much I appreciated it!
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Even if it was the only experience I’ve had with purchasing a home, best experience indeed. I only can imagine the stress to go through the process of selling a place. Would utilize this team again in the future.
Dave and his team once again, did a phenomenal job assisting us with our new home purchase and the refinance of our investment property. Not only are Dave and his team very pleasant, they are also very efficient at every step of the process. We are so grateful to have found Veterans United and we will refer friends and family time and time again! We want everyone to experience buying a home with Dave Munns at Veterans United!
I highly recommend any veteran to contact veterans United for your home purchase. Go ahead and get your documents ready and as soon as you contact Joe Newberry, send you docs to him. You will be glad you did. Work with Joe, and be diligent and always be honest about your financial responsibilities. Veterans United will go leaps and bounds for you. Just give them a chance.
I am a difficult man to impress but James Walrod and Veteran United did just that. His professionalism and directness gave me a sense of ease throughout the process. Any questions I had were answered to my satisfaction (not an easy feat) and in a timely manner. Veterans United's web based checklist was simple, direct, and easy to understand. Not only would I recommend Veterans United to another potential client, I already have. If I had one complaint at all it is that I did not hear of Veterans United until well into the home buying process. Things would have been much easier had I started with them.
I loved my experience with Veterans United. I would definitely recommend everyone to pick them. They made our home buying process easier.
