They did an outstanding job meeting all of my needs.
I love Veterans United!! They work with you any way they can and are always super pleasant and quick to respond. We are home owners because of Veterans United !!
Very professional and knowledgeable - great job.
It was just a great experience overall to see how veterans United was comited and determine to meet my deadline, and I must say that was so delighted and the staff I worked with was the best I had ever encountered.
Seems like there was a lack of communication at times, but the over - all process was good.
Outstanding experience!!
Your online system for doing everything throughout the mortgage process was so simple and easy to follow. We loved that it made us feel in contact with Jeremy night or day through the entire time.
From the point of first contact to the preapproval everything went great. Everything was speedy and reactive. The process of dealing with the appraisal was awful. The appraisal fee was more than what was stated ($150 more), had to be returned to the appraiser several times for revision and finally the appraiser sent out the report without it being approved by her company. Also, the appraiser took a long time to be ordered because the web system apparently was down (I am surprised there is not another way to do this). Going through underwrite also was hard time because they kept finding issues that should have all been determined all at one time so it did not have to go back and forth between veterans united and myself.
Response from Veterans United
Jason, VA appraisals are overseen by the VA, but we do our best to prepare Veterans for issues that may arise. We're sorry if we weren't able to remove some of the stress your appraisal caused you. Our Client Advocate team is continually reviewing our processes to find better ways to prepare our Veterans for their home purchases. Thank you for sharing your experience Jason.
