Poor communication on what was needed for inspection, caused the closing to be delayed. Appraisal rate was very high compared to other appraisers. Did not tell me I needed a water test until 2 weeks after they received the home inspection. Then they waited to verify my employment til the last minute causing me to wait around after I closed.
Response from Veterans United
Mitch, thank you for allowing us some incite on your recent loan experience. We strive to maintain the best communication and customer service while in the loan process. We understand that sometimes it can be stressful when dealing with third parties and documentation. If you would like to discuss further to assist us in providing the best customer service, please feel free to reach out to your Client Advocate team for assistance. Thank you again for your service.
Great work and down to earth! Professionally handled every question and was very informative.
Even during these trying time the step by step process took away any stress
John and his crew of Erin and Danielle worked together to make the loan experience for my wife and i a very good one from start to finish and i would recommend them very highly for their work ethics and positive attitude.
Would definitely recommend to my friends and family
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It was an easy process and Veterans United was there every step of the way to help. So thankful for there services. I highly recommend any veteran looking for a home to go through Veterans United.
For a first experience with this company, I was impressed from start to finish
Many thanks to the entire team at Veterans United! We're living our retirement home and their teamwork and professionalism we're key to a swift closing!
I appreciated the ease of Veterans United's online loan process. I applied for a loan while moving back stateside from overseas, and the checklist format helped us move quickly and smoothly through what might otherwise have been a cumbersome and stressful process. The loan officers and specialists answered questions quickly and were very professional throughout. Their positive attitudes helped! I'd definitely recommend VU for any future homebuyers.
Both my loan officer and my realtor were fantastic. They should honestly team up more because they made my homebuying experience excellent
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Experience first-hand why 366,960 homeowners give us a perfect score!
Great group of people, very helpful and understanding of how much we did not know about buying a home in this day and age.
This process could not have gone better. Great experience.
