I am really upset with the whole situation.My husband served 22 years for our country and for us get treated the way we did.
Response from Veterans United
Robert, We appreciate your comments immensely, and we know how the loan process can be stressful and maybe confusing at times. We would like to open the door to our Client Advocate team. We are always available to listen and see where we can help even at post-closing. Thank you for your service and thank you for choosing Veterans United.
I bought my first home using Veterans United. I did this at a time when in my life that was less than ideal, due to work, pandemic unknowns and a crazy schedule. Buying a home was explained to me as something exciting and overwhelming all at the same time by family and friends... this was not my experience..I just experienced exciting moment after exciting moment. Veterans United took care of absolutely everything and streamlined the process. The website makes knowing your next task to complete incredibly easy. Bob will also break down all the numbers on a specific property. He did some magic of what he expected my payments to be on a home and to be honest, he got it within a few odd dollars. There are some seriously hardworking and brilliant people at Veterans United and I cannot recommend them enough. I have my dream home and peace of mind, I was able to focus on other aspects of life and not stress about the home buying process.
If you're thinking about buying a home, do nothing before you contact Veterans United Home Loans, I am only sorry I waited so long to do so. It's as easy as can be when you work with Veterans United Home Loans, they take care of all details and handle you with kid gloves, smooth sailing all the way home.
If an upfront organization with great integrity and customer service is what you want when seeking a home loan, then Veterans United is a perfect call! They simply do it right.
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Our loan specialist, Jeff Gordon, couldn't have made our refinance simpler or easier. He made the process extremely easy to understand and very expedient. He also answers his phone/returns calls immediately, which is very important. Highly recommend him and the organization.
Veterans united was a great overall experience I had an amazing team and everyone was incredibly helpful and professional
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I would definitely recommend them for their great work.
Buying a home can be a difficult and stressful experience. Just pull the trigger and work with Veterans United Home Loans, they will take a tremendous amount of weight off of your shoulders. I don’t believe they know the word no, it’s just not in their vocabulary.
Recommendations:Katie Rose needs to take ownership and accountability of her mistakes.As a sergeant/team leader in the military. When one of my soldiers openly admits to me that they made a mistake, I don't need to jump on their case because as soon as someone knows they made a mistake. Nobody in the room feels worse than that soldier at that moment and when that soldier feels that way, they will have resiliency to not make that mistake again.Myself as a customer. Give me the benefit of doubt that I wouldn't be frustrated or mad if someone openly admits they made a mistake. If Katie openly admitted she made a mistake, this review and my attitude towards VU would be more positive. The fact that she was pointing fingers and gave excuses. Which resulted that she lied. I will never work with VU again.
Response from Veterans United
Ronald, thank you for your open and honest feedback. Our commitment to providing excellent service means that your feedback is valuable. Our Client Advocate team will use your comments to further our ability to help every customer get to the closing table as quickly as possible. We wholeheartedly agree that accountability is a key trait to assist our clients and want to assure you that our goal is to provide amazing customer service. Thank you for your service to our country.
Two home loans with Steve Hopper. Would definitely use again.
