This is the second time I have worked with Aaron and his team and am very happy again. They were there when I had questions or any concerns. All was taken care of in a professional and timely manner. I I have an opportunity to refer any family or friends to VU I would without hesitation.
The entire team was amazing! Kyle, Jaclyn, Chris, Aaron, and Max communicated through the entire process, making it easy to make decisions that work best for me or find alternative ways to upload documents. I could not have done any of this without them!
Kris and his team worked with me to get the house I wanted, let me know what I needed to do and stuck with me to get me the house I wanted. Thank you!
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
Always friendly and helpful.
The title company we used for the closing had great things to say about Veterans United. They have had friends and families who had used them as well. Very impressive
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I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
Veterans United is an outstanding company to work with. You are assigned a dedicated team that is knowledgeable, responsive, and consistently helpful throughout the entire process. Their professionalism, clear communication, and commitment to excellent service make the experience smooth and stress-free. I highly recommend Veterans United to any veteran looking for a team they can trust
Everyone was awesome.
My whole team did an excellent job and made my home purchase possible and smooth.
My loan team was friendly and really proactive. It was a great experience!
Thank you to Ryan and his entire team! I had a phenomenal experience for my second home purchase with Veterans United Home Loans which is why I am a return customer. Thank you everyone!
The realtor that was assigned to my team was really bad. It seemed like I was expected to do everything to find a home on my own. He was unprofessional. In regards to the paperwork near the closing, the ball was really dropped. My closing had to be delayed 2 hours because the paperwork was not at the title company. I ended up having to call senior management 40 minutes before the delayed appointment to get the paperwork there. No one on my team were answering their phones during this time either. I had the inspections scheduled within a week of the purchase agreement. It felt like the wait for the appraisal was excessive and the appraisal along with the final paperwork was left to the last minute. I wasn't given proper time to go over any of the paperwork at the end. There also seemed to be a disconnect between my realtor and my team about closing costs.
Using the Veterans United app to view to-do lists, upload and sign documents, etc. has been a pleasure. The app makes it so easy to stay on track and see what needs to be completed throughout the homebuying process. Checking off our lists and getting things done helps us to know that we're doing our part when working with our lending team.
This was a challenging yet unique case for myself and the VU staff. They rose to the challenges and help make my home ownership a reality. They really did go above and beyond for me.
My overall experience with Veterans United was great. The entire process went smoothly, and everyone was helpful and professional. Communication was good, my questions were always answered, and I felt supported throughout the whole process. I would definitely recommend Veterans United to other veterans and military families.
