Genuinely the easiest closing we've ever experienced. I cannot believe how streamlined the process is, and Miguel & his team worked seamlessly with our agent, Lissa Navarro. We felt informed the entire process.
If you are in need of obtaining a loan from veterans, I would highly recommend VA
My team at Veterans United did a wonderful job getting me financed. Joe and his team were on top of every detail and I had a smooth closing. I would highly recommend Veterans United to any Veteran looking to buy a home. John D.
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
Great job, very thankful for the easy process to come to a positive resolution.
Great experience
Jacob and the entire team made this first time experience a breeze. Thank you all.
Charles and the team were very patient and informative when I had any questions or concerns. Charles listens to my plans and executed perfectly.
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Ashley Stratman is the absolute best!
Made the whole process super easy. Not the first time I've dealt with Veterans united and have nothing negative to say. Amazing team!
John and his team were great! Second time around with them and it just gets better!
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
Derek is the best. He has helped me with a few different purchases and refinances now, and I wouldn't dream of calling anyone else.
Had an amazing team, they answered every call and text message.And still making sure we are being taken care of today.Looking forward to using y'all again
I received an email telling me that I could log in and get my electronic payoff statement. But when I log in, I can't find the statement. Not very user friendly!
Response from Veterans United
Hey Michael,
I'm sorry to hear you had trouble finding your payoff statement. I can understand how frustrating it would be to receive an email saying it's available, only to log in and not be able to locate it.
Your feedback about the experience not being user-friendly is appreciated. Accessing important loan documents should be straightforward, and I'm sorry this created extra hassle.
If you're willing, please reach out to me and my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Emmy and Jenny on my VA loan was an outstanding experience from start to finish. Buying a home is stressful enough on its own, and navigating the VA loan process adds another layer of complexity — but these two made it feel manageable every step of the way.I've been working with Emmy for almost two years in my search for the right home, and in all that time she never once failed to impress. Her skills are simply beyond reproach. Any question I had, she had a clear, confident answer — and the same goes for Jenny throughout the loan process. I never felt like I was being passed around or given vague responses. They knew the VA loan process inside and out, and that expertise gave me a lot of peace of mind during what can be a pretty nerve-wracking time.On top of that, they were incredibly responsive. I'd send a message and hear back quickly — no waiting days to get a simple answer. That kind of communication makes a huge difference when you're in the middle of a home purchase and timelines actually matter.They also did a great job of keeping me informed without me having to chase them down. Important updates, next steps, things I needed to know — they communicated all of it proactively. I always knew where things stood.If you're going through the VA loan process and want a team that actually knows what they're doing and treats you like a priority, Emmy and Jenny are the ones to call. I couldn't recommend them more highly. Just a great all around job.
Tommy was super helpful and really helped ease my anxiety as a first time home buyer!
Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!
Steph and her team are great to work with. Straight shooters. Thanks again! I’ll be in touch for next time!
Justin did a great job. I was out of town for the entirety of the purchase but that caused them no issue. I was able to complete everything online through there online portal.
Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
