My loan of Katy and my team was amazing. They helped so much and made the process so so easy. I’m very grateful!
Eric Perrigo and his team, Kate Keating and Kimberly Hurtado, were absolutely amazing! I sincerely appreciate Eric for taking the time to answer all of my questions and for providing the approval letters promptly, even during various hours of the day. Thanks to their assistance, I was able to find my new home, and I am extremely pleased with the outcome. Their professionalism, patience, dedication, and genuine care made me feel comfortable and confident throughout the entire process. Thank you, Eric, Kate, and Kimberly, for your outstanding service and support!
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Solid job easy to work with!
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
Trent, Tim, and Rachel are a amazing team to work with.
The veterans united team was amazing and have already recommended them to multiple people.
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Smooth process
Amazing Service !! Timely and Reliable. Kelly And Suzann Did a Great Job Communicating and Documenting. I Recommend Everyone Give Them A Call.
Hope and Ryan were both so helpful and made the home buying process as pleasant as possible. They remained in good communication with us and were always quick to answer any questions we had or find answers for us. Also, the welcome box was such a sweet gesture!
You all have been wonderful through this process, and made it as easy as possible. We are so happy to be in our new home. 1000 thank yous
I really loved my team! They made it a very smooth process.
Everyone was very helpful and informative! The process couldn’t have been easier for a first time home buyer!
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I am grateful. I would recommend VU to other veterans.
3 or 4 questions and proofs at a time....time and time again. Frustrating, aggravating.
The team was great; they made this process seamless.
Levi worked hard to make my out of pocket cost as little as possible.
This was my first home buying experience, but I cannot say enough about Mrs. Whitney. She was professional, patient (I had alot of questions), knowledgeable, and responded quickly during all times of the day.
They were quick and provided exceptional customer service.
