Alice Schneider, Suzan R and their team at veterans united are amazing. They made what could have been a stressful process feel smooth and manageable every step of the way. We truly appreciate the guidance, communication, and care you showed us from start to finish.
Toby is the man. Always super responsive and works to get you the best possible experience. Highly recommend!
David geier was my loan officer, him and his team did a great job. Thanks guys.
I am glad to be able to provide this feedback.Although this home buying experience has been met with challenges (at no fault of Veterans United) - there is one single person that made this experience as good as it could be and that is Randy Groner. I never had someone provide a level of customer service like he has done for me and my family throughout this process. Randy is truly an invaluable member of your organization. If I ever buy another house in the future I will specifically ask for him over all others.Some examples of how he has went truly above and beyond throughout this experience:
-Randy was available for me at a moments notice at all hours of the day. For example; I have reached out to him early at 5am and late as 11pm and he has responded to my questions. This level of customer service alone is unheard of. I truly felt that he was a part of my family and ensured he tried to do act in the best interest of my family.
- Randy stuck up for me when the sellers agent tried to act in an unethical manner. I felt he was truly more on my side than my own agent. When I say I probably would have just given up on this whole process without Randy - I truly mean it.
-Randy was extremely professional and a subject matter expert throughout this process. Even in the day of closing, which took almost 7 hours (due to the sellers), he remained available and ensured that he did whatever it took to make the process go as smooth as possible. He even spoke with the sellers attorney to ensure that I was protected. I felt he was there with me at the closing table.This sale would not have happened without Randy. Honestly, he was the sole reason it closed because he remained available and remained in mine and my family's corner.Randy from the bottom of the Lehman family's heart, thank you for all that you have done for us. We are truly grateful for you.
Thank you Josh, Max, Molly and Dawn for everything! You all made a dream come true! #ProudVeteranHomeowner
This is the second time I have worked with James Walrod and his team. It has been the best experience both times. They take very good care of you during a process that can be very stressful. Everyone went above and beyond; listening to me about and helping me with situations that were not even their responsibility. The biggest thing is I completely trust them. Ten stars is not enough.
Hunter Hukari is the epitome of a perfect loan officer, I truly dont think it could not have went any smoother on the lending end. Even when issues arose they were taken care of quickly and efficiently. We closed on time and I would give them 100 stars!!!
Exceptional experience! Never left with questions or concerns unanswered. Highly recommend
Yes, we had the best response experience and we didn’t feel pressured or rushed. The entire process was easy to with clear step by step instructions.
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Suzie Sam and the team were amazing to work with. They kept everything upfront and they were very user-friendly. The house welcoming gift that they sent was the most emotional thing I’ve ever received in my life and I want them to know that I’m forever appreciative of them.
The whole team made it such a easy process. we would highly recommend Veterans for any of your homeowner needs.
Cal and the rest of the team at Veterans United were great to work with. Quick to respond to every question that arose, friendly, courteous yet professional in all interactions. And this was all done in a very timely manner. Thanks to all.
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
Jeffrey and Mike are amazing and made the process easy. They deserve raises.
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When ever I had a question I would call and if not at there phone they would call me back as soon as they could.
Cole and Rae were amazing! I was a first time homebuyer and they made sure my 1st experience was phenomenal!
Kyle and his team helped us through the entire process. If we had questions, they were addressed immediately. I don't think it could have gone any smoother. A big thank you to the team!!
Thank y'all for everything
It is super easy, super fast and the people. we're so helpful and professional.. Excellent experience.
I enjoyed working with Veterans United. Everything was well communicated and professional. The only thing I wish they would have done differently is being more up front about closing costs like taxes and other items. Especially when you’re shopping rates.
