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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,713

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Amazing assistance made this easy in a world of chaos!!!! I’ll always use Greg, but personally hope this my last buy!!!

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
Photo submission from Francesca O.

I love veterans united and will recommend them to any military affiliated person who is looking to buy a home!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

4.5 out of 5 Stars
Would Recommend

The Veterans united team are very exceptional team. They are ready and eager to work with new customers and existing ones. They made the home buying process a very smooth and pleasant experience. Thank you Veterans United. You guys rock!!

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Matthew and Rachael were on top of everything throughout the entire process. My buyers felt that all their needs were met and questions were answered. I would recommend VA buyers to Matthew again!

headshot image of Matthew Rowe

Loan Officer: Matthew Rowe

NMLS# 2636071

1.5 out of 5 Stars

1. Many of the houses, which I preferred, were unavailable due to Veterans United’s stringent inspection policies. This resulted in me having to settle for a property that didn’t have the appeal that I was interested in.2. My closing cost figures were “all-over-the-place”, resulting in a huge depletion of my cash, credit and savings.3. The website listed the property monthly payments at a little over $640, which turned out to be close to $900It will be a miracle if I can afford to be in the house for 3-months!

Response from Veterans United

Hi Mitchell,

I’m really sorry to hear how overwhelming and disappointing this process felt for you. Buying a home is already a major decision, and when the numbers shift or the homes you’re excited about don’t work out, it can feel like the rug’s been pulled out from under you.

It sounds like a mix of factors left you feeling blindsided—from homes not passing the VA-required standards to closing cost swings and that unexpected jump in your monthly payment. I can absolutely understand how that would shake your confidence, especially when you’re just starting out in a new home and trying to budget for what’s ahead.

I’d really appreciate my team have the chance to look into your file and better understand how everything unfolded. If you’re willing, I’d love to talk one-on-one. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

4.5 out of 5 Stars
Would Recommend
Photo submission from James F.

My overall experience was good as a first time buyer! And my team and realtor did a great job on getting me into my home! Thank you all!

headshot image of Mary Jacobi

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend

The entire team at veterans united and the realtor were so amazing, quick, and made the whole process as smooth as humanly possible!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

I would recommend this company to every veteran I come across. This was a great experience with very few hiccups and the communication was fantastic.

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

3.5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend
Photo submission from Hatler B.
headshot image of Justin Patlan

Loan Officer: Justin Patlan

NMLS# 1932969

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

4.5 out of 5 Stars
Would Recommend
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

This whole experience has been amazing and my team was the best. Made me excited for the next time I need to purchase a new house!

headshot image of Todd Handley Jr.

Loan Officer: Todd Handley Jr.

NMLS# 1715416

5 out of 5 Stars
Would Recommend

Zach was there for us every step of the way, he answered all of our questions, no matter how many we had and took the time to really explain everything and make sure we understood how everything worked. He was extremely patient, kind and caring and he treated us like family. He even sent us a little housewarming gift for our newborn baby.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend

Everything went as smooth as can be! The whole team was great! My wife and I was very pleased!!!

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
Would Recommend
headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

2.5 out of 5 Stars
Would Recommend

I think VU needs to do a better job at sifting through good and reliable realtors. My experience with my realtor was very stressful to say the least especially as a first time homebuyer / homeowner. Other than that my experience with members of veterans united was very good.

Response from Veterans United

Hi Tyler,

Thanks so much for taking the time to share this. I’m really glad to hear that most of your experience with the Veterans United team was a positive one—but I’m sorry to hear things felt stressful on the real estate side, especially during such a huge milestone like buying your first home.

The homebuying process can be overwhelming even under the best circumstances, and we count on our network of agents to help make it smoother, not harder. I’d really like to learn more about what happened with your realtor so we can take a closer look. Feedback like yours helps us be more intentional about who we partner with and how we support buyers going forward.

If you’re open to chatting more, you can reach my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime that works for you.

5 out of 5 Stars
Would Recommend

Second mortgage through VU. It has always been a great experience.

headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend
Photo submission from Wanda C.

Wish I had known about Veterans United before now but will continue to spread the word of how easy you make the process of buying a new home.The website is wonderful! So easy! And completely less stressful than buying a house years ago.

headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend
headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend
headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

Easy and pleasant as always. Have worked with VU multiple times and will continue to do so every time.

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

More Reviews

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