They was so patient and helpful at any time at any time I need them an Mr Paul was so amazing to work with thank you
Using the Veterans United app to view to-do lists, upload and sign documents, etc. has been a pleasure. The app makes it so easy to stay on track and see what needs to be completed throughout the homebuying process. Checking off our lists and getting things done helps us to know that we're doing our part when working with our lending team.
The process has been streamlined , the VA United team communicated with us via emails, phone calls and texts and answered all our questions quickly and gave us great suggestions. From start to finish it flowed nicely.
Clayton and Wendy were great and very helpful to make sure everything was done correctly. They ensured we were protected throughout the process.
Our experience with the entire team was flawless. Paul and Melissa kept us informed of every step and the portal was extremely helpful. It was so quick and painless all the way to closing.
The gift they provided after we closed was so thoughtful. I'm so pleased with the entire experience.
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Jon and Kyle were excellent. They stayed in communication without being overbearing, were quick to respond to questions and requests, and made sure I was tracking all the things I needed to ensure an easy closing.
I just want to give a shout out to my VU team. VU has been there 3 times now. They do what the say and they get it done! They really do care about us Veterans!You can't go wrong getting it done with Veterans United Home Loans!
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
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Veterans United made my home buying smooth transition from renting to buying. Every need was met and every question was answered.
We really enjoyed working with Kyle. He was professional and helpful throughout our home-buying process. He was very responsive to questions and was willing to work with us despite only having one line of active credit. We really appreciated the time and effort he put into helping us, as well as his willingness to answer our questions and address any concerns we had. Kyle was a bright spot throughout the process, and we would gladly work with him again.For the most part, things went very smoothly until we began experiencing some confusion and delays. It seemed there were communication issues between departments, and we became frustrated by the last-minute nature of several notifications. There were multiple occasions when we were not informed about missing documentation or other issues until they had become urgent, leaving us scrambling to resolve them.We were disappointed that our closing date had to be pushed back due to the appraisal not being completed on time, as well as delays in the sellers completing required repairs. While these issues were not entirely caused by Veterans United, I believe more proactive follow-up with the appraiser as the closing date approached could have helped prevent some of the delay. During one phone call, a team member told me that the appraisal delays were not Veterans United's fault and stated that Kyle "didn't know what he was talking about" because she had been with the company longer. Regardless of the circumstances, I found it unprofessional to hear one employee criticize another to a customer. It made communication even more confusing because I wasn't sure whose information I should rely on.I also think the process surrounding the Alive and Well Statement should be reviewed. I was not informed that this would be required until the day my husband arrived at WOCS and was no longer able to communicate with me, despite having informed multiple members of the team well in advance that he would become unavailable. Had we known earlier, he could have made arrangements to provide the statement before reporting. Instead, I had to contact the emergency point of contact for the course to have it arranged, which was particularly frustrating.We were also advised to open a new line of credit to help lower our interest rate because one of us did not have an active credit account. However, shortly before closing—after we had already opened the account—we were informed that if the resulting credit score did not meet a certain threshold, the loan would not be approved. Had we been made aware of that requirement from the beginning, we likely would have chosen not to open the new credit line.I was also confused when I was told we were clear to close before all of the required repairs had been completed. This created uncertainty about whether all of the loan requirements had actually been satisfied and reduced my confidence in the process.Despite these challenges, I am grateful that the team continued working to get us into our new home. I appreciate Kyle's professionalism and the effort everyone put forth to help us reach the finish line.
Brett did everything in his power to make sure this difficult process went as smoothly as possible, and I appreciate that
Great team of people to work with . Everyone was extremely helpful and kind. Highly recommend if you’re buying a new home. Thank you to everyone on Ross’s team.
