Very streamlined and incredibly easy to use!
Jason and his team helped expedite our mortgage and get my wife an I moved into our house. Even with hurdles that were outside the control of him and his team he ensured that everything was on schedule and always kept us informed. We’ve bought multiple homes in the past and this was the best experience by far
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
Melissa Velasquez is a rabid animal of a loan officer in the best possible way. Extremely involved, informative and responsive, and clearly invested in the positive outcome of my loan and buying experience. I would recommend VU to anyone based on her performance alone.
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Great
Spencer and his team made the home buying process quick and easy, all while getting me a great deal!
Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home. As I’m writing this.
I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
This was my second loan with Aaron. Both times were pleasant experiences. Aaron and Brayden were very professional and engaged throughout the loan process. Due to that, I would absolutely work with VU again.
Jackson and his team did an amazing job answering our questions and guiding us through the process. Many thanks to the talented team that made for a smooth home buying experience!
As the old saying goes, “ if you can’t say anything nice, don’t say anything at all”. Nuff said
Response from Veterans United
Hi David,
I’m sorry your experience left you feeling this way. While you didn’t share the details here, I’d appreciate the opportunity to understand what happened and hear more about where your experience fell short.
If you’re willing to talk with me, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This was by far the easiest home purchase I have ever even heard of much less expereinced first hand!! Kelsey was the absolute best and so responsive!!! I would highly recomend her to any of my fellow Veterans!!
I'm almost at a lost for words to describe the amount of understanding, knowledge, patience and care I received from Michael, Landon and Nicole! They have truly made buying my dream home a great and memorable experience that I will always treasure! Veterans United, OUTSTANDING!!!
I’m so grateful for Veterans United. The process with purchasing my first home was very smooth and I was well educated. Such a trustworthy company because they kept their word and followed through on their promises. They helped me through the entire process. Getting approved to moving in. Simple process makes me excited for future opportunities with Veterans United.
Using the Veterans United app to view to-do lists, upload and sign documents, etc. has been a pleasure. The app makes it so easy to stay on track and see what needs to be completed throughout the homebuying process. Checking off our lists and getting things done helps us to know that we're doing our part when working with our lending team.
The whole team was helpful throughout the process of buying my home. The website was super helpful guiding me through all of the tasks. Because of all this, the process was relatively stress free.
The whole experience was smooth and efficient. The staff did an excellent of keeping us up dated w on what was done and what needed to be done.
I will recommend Veterans United to any of my veteran friends they help me purchase the home of my dream and they did an outstanding job Jacob Jenny Nicky and all the others did a excellent job and helping me get into my new home and I appreciate them very much and I will always recommend Veterans United
