too be honest it was difficult with changing loan officers and tgen both my loan officer and my loan coordinatorbwent on vacay in thr same critical week, jist lack of communication overall was very poor
Response from Veterans United
Hi Nicole,
I’m sorry to hear how difficult your experience was with the changes to your loan team and the timing of their absences during such an important week. I understand how that, combined with poor communication, would make the process far more stressful than it should have been. That’s not the experience we want for our borrowers.
I’d like the opportunity to review your file so we can better understand what happened and address your concerns. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
Excellent easy and pretty quick
We appreciate the ability to buy a house without the stress of worrying about a down payment and mortgage insurance. Our loan officer and everyone we coordinated with was always friendly and helpful. Having access to the app made things super smooth and efficient too!
Veterans United made my process of me purchasing my first home easy, and low stress, for that I am grateful.
Nathan Powers Jeffersonville Indiana. Thank you!
They made the process so easy.
Incredible experience from start to finish. Took me a while to find a home and even moved into a condo during the search, pausing my search for a while. The VU team stayed patient with me, and stayed in contact. Chace was great and always responsive. Once the home was identified, the VU team executed extremely well to meet the sellers 30 day close demand. Couldn’t be happier with the entire process and of course the end result. Would certainly recommend them to anyone seeking a new home purchase.
When so many would not finance with me, one started to, Veterans United came in with a better interest rate, lowered my closing costs, and got me into a house!
It Went very well
Great Team! Veterans United was everything and more to me. Extremely nice and supportive!
I truly can't thank the team enough for helping me get my first home! They made this experience so much easier and I was never scared to call and ask a stupid question- Because I did many times.
I hope to work with them again one day, 10/10 experience. I already recommend 2 friends to work with the veterans United after this experience!!
Our Veterans United team was very friendly and professional, and our experience in home-buying (our 2nd time!) was seamless! Thanks Dan, Lucas and Monica!
Very professional and knowledgeable everyone Nicholas Staudenmeyer and staff. Very helpful throughout the whole process.
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As a military veteran, working with Veterans United Home Loans was the best choice I made.
Veterans United made my dream of owning a home a reality. Their team was excellent at communicating and stayed on top of every detail throughout the entire process. I highly recommend their service to any veteran who qualifies for a VA loan.
The team is great to work with and was a smooth transaction.
Everyone was great to work with!
