I have used Veterans United twice over the years for their outstanding performance and commitment. they do not give up and work with any situation that may arise, like a pandemic thrusted into our lives. Josh Kaplan and his team did an outstanding job, constant communication throughout, every step accounted for, and in no time flat. To Mr. Kaplan, his team, and Veterans United I say Thank you! Again!
What a fantastic experience I had with Veterans United. While any home loan process can be painful due to the myriad of requirements for information and proof of income etc, I found Veterans United to be much better than my previous VA home loan with another company.My loan officer, Shawn Hall, was responsive to a degree far above what could be reasonably expected. We had communications initiated and responded to well beyond the standard business day of 9-5 Monday through Friday..If I needed to do something I would get an email stating so. As soon as I would log in to the secure website I would be shown what my tasks were. Each task was separately tracked and monitored. All previous and current documents were retained and easily found. Uploads were simple. Every task went into pending review status and the review process was rapid and usually accomplished the same day.The loan rate I received was fantastic due to a timely call from my loan officer recommending I lock in right away. Sure enough, due to the corona virus pandemic, the rates went up less than 30 minutes after locking in and haven't gone down since.Bottomline is Veterans United is absolutely the way to go for a VA loan based on my experience.
Thank you Veterans United for everything, First time homeowner here, couldn't be more proud. Couldn't make it without them. Big thanks again!
I am so pleased to have chosen VU for my home buying needs. Thanks to you and the entire staff!!
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Good experience overall.
James and his team were very helpful, fast and easy to work with. We felt they did all of the heavy lifting and walked us through everything we needed to do! thank you guys again for the help!!!
Mike Dapkus and Diane Thole were absolutely great during the entire experience. I heard plenty of horror stories from friends and family about their mortgage experiences and I'm happy to say that mine was nothing like that. Professional, friendly, helpful; that's Veteran's United. I can't thank them enough.
From day one Veterans United was there for me. From what was needed to who I needed to contact to get utilities connected. For me I had no idea what to expect. My last house I got a conventional loan. Boy was I stupid, Be smart use the benefits you earned while being in the service, and let these guys get you there.
Veterans United has a great team who makes things convenient and easy. The team stayed in contact with me to make sure I understood every document and process. Working with Veterans United made my financing journey easier then any other loan providers.
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As the widow of a Veteran, it was refreshing to find Veterans United to refine my home. It was a painless process that began and ended with a knowledgeable and proactive loan specialist who held my hand with kindness and good humor every step of the way. I highly recommend Veterans United.
I give veterans united 10 out of 10 because my loan team was always available and answered all my question. They made this transition to being a home owner very easy and a joy to go through.
If you are looking to purchase a home, look no further than Veterans United. You will receive the highest in customer service and their team of personal loan specialists will go above and beyond in guiding you through the home buying experience, including getting you the best interest rate available. I cannot say enough good things about Veterans United. Sincerely, Frank Cugini, Jr. (U.S. Navy Submarine Vet)
