Thank you all for helping me purchase my first home! You are all amazing, professional and I would 100% recommend VU to all of my friends. Thanks!
Thanks to the whole team for an wonderful experience!
Thank you all so much!
Perfect experience thank you so much Veterans United made my dream house come true!!!!
Getting the closing documents to our title company/attorney was not the best experience. Our attorney had to work very hard to get the required documents -the documents from our end were submitted however, according to an individual at Veterans United, they were not. This individual was incorrect and slowed down the closing process.Mark and Jerry were great and very responsive and communicative. Overall Lower score to 8 is for the closing process.
Everything started out going well but when it was getting closer to closing it seemed no one understood what was going on. Closing costs change several times fees that shouldn't of been going to me were. If the job of Zach was to do this he should have known what charges were mine vs the sellers. I almost walked away from the deal several times. Closing got pushed back due to thoughts of if I would have Closing costs covered or not. Turns out due to Zachs lack of knowledge in his job pushing the closing back was unnecessary because he was thinking my closing costs would be 9500 and after changing several times they came out to be around 4K. Things he told me would happen and be better turned out not to be. I followed his advice thinking he knew what he was talking about. It was a mistake maybe in a few years with more experience he will be better at his job but for now he was terrible.
Response from Veterans United
Timothy, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also feel the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding.
The second Liam with Veterans United and wouldn’t choose another lender.
Big Thanks to the Veteran United team for making this the best and easiest experience possible for me buying my home.!!
Extremely happy eith my team.
10 out of 10 would work with them again! First time buying a house and they made it so seamless! Great communication and always keeping me updated on every thing! Very responsive, respectful and professional! I’m going to use them again for my next home too!
This is my second time working with VU, the first time was great. This second time it was very hard to get a hold of anyone and communication was definitely lacking. I am overall disappointed and will not be working with or recommending VU again.
Response from Veterans United
Thank you for sharing this feedback with us, Damien, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way, especially since your first experience was such a positive one. Please reach out to us so that we can work to improve for you and our future clients.
