The only thing that concerned me was the lack of communication between the funding company and me concerning the funds transfer and payoffs. I received no communications that the wire transfer did not take place and to expect a check delivered to my home via FedEx that did not require a signature.
I could not ask for a better home buying experience. You hear negative comments about the VA loan process about how slow they are. It’s not true!These people have your back and truly watch out for you. You just need to follow the to do list as they give which is an awesome tool. It is like following the yellow brick road. They give you the steps and you follow them. They are there for you and guide you along 24/7. We were to be homeless and VU got in our home just in time! There is a lot of work behind the scenes we don’t know about and they work so hard. They take care of veterans. We now live in a beautiful home of our dreams and could not have done this without them.
Great team to work with.
Working with Veterans United was a pleasure, They where always there to help you when you ask for it
Ben and his team made this process as smooth as it could have been. Kat was especially fantastic and patient with me the entire way.
Very attentive and personable, which makes all the difference. Their team of experts were never in a rush and were totally reachable and transparent through the entire process. For us, who are total rookies (first time homeowners), they explained in plain English every step and there were no surprises whatsoever. The closing process was also smooth and our home was funded the same evening, which was after 5pm I might add! We highly recommended Veterans United!
Streamline the process. I have bought and sold 5 houses and by far this was my most difficult one. and there should be a window or a calendar were you have to meet certain deadlines with your paperwork. I know that the closing on the AL was contingent on the sale of the TN house but it was a tad scary when we are changing closing time the day before. that made a hard situation for my family even harder. IE the move. But over all Chris was great to work with and he did a great job communicating with me throughout the whole process.
Response from Veterans United
Randy, we really appreciate your honest review and the constructive feedback you have provided. We are glad that some aspects went well; however, we understand the added stress involved with selling a property while purchasing another. Our Client Advocate team will review the events that led up to your closing looking for ways to simplify the process in the future.
Great to work with and highly recommend.
Zach and Britney were both great throughout the entire loan process. There were multiple times I had questions which held up the next step in the process, but both of these individuals were patient and answered my inquiries 100 percent to my satisfaction. I had actually attempted to get a mortgage at Navy Federal 6 months earlier, or so, and the only conclusion I could derive from that experience was that Navy Federal isn't interested in helping it's members in the home loan process. I was hesitant to go with another agency affiliated with the military, but Zach and Britney proved not all lenders are equally indifferent to the needs of veterans. I would recommend Veterans United, and more specifically, Zach and Britney to anyone I know of looking to secure a lending institution. Great job, and keep up the great work! -Dennis
Very good information and easily navigable website. My personal loan specialist was always available and answered questions promptly. He was really well-informed and helpful. The loan process is fairly easy with a personal loan specialist. This is an excellent program. They keep you on track and access records to helpclients.
Great experience recommend highly!
The home buying process was a challenge, I found myself wondering who I could trust. Stephan always made me feel like I had a person I could trust during this exciting time in my life. Thanks for all you done for me. Christie was also awsome, I only dealt with her for a brief time. Great overall experience.
My only complaint is a lack of communication as to what is going on and what's to be expected
A positive and rewarding experience in comparison to past home loans. Being military, we’ve moved and bought a few homes. Mortgages aren’t always a favorite thing to have in my opinion but VU truly offered an excellent experience. Well done, Jessica and Mitch!
I truly appreciate the team at Veterans United for making my home buying experience as painless as possible, using the on-line upload and download for documents made this process so easy. If I had any questions Scott was right there for me and was very prompt to answer and guide me. Thank you for being here for me and other veterans.
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The process is long but if you have the right team such as Andy Miller and Holly you won't fail. They give it a 100% each and every time you talk to them. Communication is the key to success and they give it to you. Veterans United Home is AWESOME
Veterans United is where all veteran’s should consider first when purchasing a home. My team was very punctual, professional and demonstrated true concern with seeing that my financial needs were met. Thanks Chris, Meghan and everyone behind the scenes for making this a very pleasant experience for my family!
If you are a fellow Veteran look no further than Veterans United. Our loan officer and his team made the whole process a most pleasant experience. From our first contact through post-closing and beyond Veterans United was there, and is there, for us every step of the way.
I have honestly already referred people with United Veterans because they do care for veterans.
