The Underwriting department almost made me go to from the #1 Veterans United to the #2 competitor. If it wasn't for the our Loan Specialist Lisa, we would have walked...RAN. The underwriter made us feel numb at the end of the day. After providing documentation and Equifax third party account confirmations ...it still was not enough. I thought a deferment was a consumers right. The underwriter didn't realize the world was going through a pandemic ..according to this underwriter, deferments were not your right. We were ahead on our car note (next payment due Nov 2020) ...well because we asked for a 3 month deferment, they made us pay 5 months more because they couldn't understand how we could be ahead on our account...Before you go to the underwriter ...request credentials for at least a common sense degree...definitely non service members work as underwriter at Veterans United
Great service. Highly recommend them.
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Not sure how I came across Veterans United but sure glad I did. The process was seamless and they left nothing to the imagination. All questions answered, all curiosity put to rest. Amazing experience!
Thank you to all that helped with this long process. May God bless you and your families
They made the whole experience easy. We hadn't bought a home for 35 years and had forgotten a lot of the process. the whole crew were very helpful with my questions & concerns. I would get answers almost immediately. The loan officer, even the last couple of days was communicating with me to help me understand what still had to be done or to relieve my fears. Even late evening the night before we closed she immediately would answer my questions in emails. I thank the whole team for making the experience less stressful.
Overall, everyone was on top of things and knows who the customer is. Very satisfied with this group. Thank You all.
Jake and Gina did an awesome job and made my home buying experience a breeze.If an issue came up they made sure it was resolved quickly.YOU GUYS ROCK!!!
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We found the overall process relatively painless and easy to comply with. I would strongly recommend Veterans Unite Loans to all who are seeking an organization who has the Veterans best interest in their processes.
