Thanks to everyone who helped me get through this on purchasing my home thank you again 🙏🏼👍
This team made the process so easy. Zero stress. I cannot thank them enough!!!
We have used Veterans United multiple times. We always have 5 star service
Haley and her team (especially Brie Flippin) were outstanding throughout the application and approval process. Despite technology incompatibility between VU and my Credit Union which slowed down transfer of my information to VU, the team worked with me in every way possible so I could comply with their requests for information.
They were supportive and encouraging and made me confident that they would complete the process as quickly and efficiently as possible. It was frustrating at times, but overall, it allowed me to purchase my dream home and move forward with the next chapter of my life! I highly recommend Veterans United to any Veteran wanting to purchase a new home!
This is the 3rd home we have bought with Doug and his team's help. Always an easy straight-forward process.
My military background, Leadership Academy, 95th Division Drill Sergeant School, demands excellence in all we trained. Pride in Self, in the US Army, and in Country. I will always be sworn to defend the Constitution of the USA, against all enemies…. Both foreign and domestic. And I am SOLD on Veterans United!
The entire team was simply Amazing. We owe them a debt of gratitude!
Well after we were sent over to the loan coordinator it went down hill from there. The communication stopped almost entirely and we were finding out important information by either text or email and in some cases by someone else all together.
Response from Veterans United
Hey Andrew,
I'm really sorry to hear that communication dropped off after you were transferred to the loan coordinator. You should always feel informed and in the loop, especially when you're navigating something as important as a home loan. It sounds like you were left to find out key details through texts, emails, and even from other people, which isn’t the experience we want for our borrowers.
We'd really appreciate the chance to look into this further and see how we can do better. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d love the opportunity to talk more about your experience.
I never really considered buying a house because of the usual process and hassle but you guys made it so easy and were so fast. My family and I are eternally grateful.
Veterans United takes the extra steps to honor and respect veterans home purchases. Thank you Veterans United for your loyalty and support to our veterans.
Yes, Madison, also was exceptionally kind, respectful, professional, and listened to my concerns with sincerity. In addition, attempted to understand and help me navigate the required request worked with Nick and aligned themselves by staying on the same page to help me meet the requirements needed for the final home loan approval.
Best choice for home loan, thank to everyone on team. All were very professional.
I have nothing else to add.
