I have worked with them twice now and been a pleasure both times.
The staff were very professional and on top of everything. They really made the process smooth.
It took over 6 months to close on our loan, and it was not until we escalated things to client relations that the process was completed.
Response from Veterans United
Mathew, Thank you for informing us of the delayed issue with your closing loan. We take these issues very serious and will use this information to help improve the process. The client advocate team is here for any of your needs. questions or concerns. Thank you for using Veterans United.
We were a bit leery of doing the application electronically, but the procedure was pretty self guiding and help was a phone call away. The response was always immediate. Jamie and Jason “held our hands”, and were patient with our concerns.
The underwriting process was redundant and significantly delayed the process. They kept coming back for more documentation even though we had been told they had everything needed to make a decision. Would have been nice to know up front what was needed rather than receive multiple requests.
Response from Veterans United
Christyna, Thank you for letting us know about this issue. We apologize if the underwriting team lengthened the process. We work with the best underwriters in the nation and trust that if something is needed during the process, it is to better your final outcome. We thank you for your honesty and thank you again for using Veterans United.
They have been their throughout the process and always ready to answer questions and updates.
This has been one of the best companies we have ever experienced. The staff assigned was amazing, Terri Behrens, Jackie Cox and Stephanie Brown (C & R Realty). They kept searching for our dream home for almost 1 year, without giving-up. We are now proud owners of our dream home.Thank you all so much
Jose & Melanie Rodriguez
We did a lot of sitting and waiting which pushed our closing date almost 4 times.
Response from Veterans United
Hanna, thank you for you survey. We strive in getting our customers the best possible experience and done within a reachable time frame. We can understand that dates being pushed back due to some unseen issue could be stressful. Your survey will assist us in getting our processes improved. Thank you for using Veterans United.
I had a phenomenal first home buying experience with Veterans United.
The beginning of the process great underwriting was horrible stressful and worse I’ve been through.
I appreciate the experience of working with you guys. I closed today and couldn’t be any happier. I’ve already told several other veterans I know to seriously consider looking into Veterans United to purchase a home. To keep it short and sweet, I really appreciate you guys for making home ownership a reality for my family and I.
I have had the pleasure, to work with Mrs. Daniel Genz , the past two yrs, the first time, on my home purchase. She is such an asset, as well as the other people, in the Mountain home, Idaho office. She worked so hard at getting my home loan completed, in a very timely matter, and it was very much appreciated by myself.
She also helped me refinance my house, this yr, in order to consolidate, some large debts that were accrued due to a water leak , in our kitchen wall. Thank to u so much Daniel for your hard work, and undwrstanding,
Sincerely. Ronnie Mcmasters
I never thought the home buying experience could be this easy. Every veteran should consider Veterans United Home Loans. Shane and the loan team were in fast response with all my questions no matter the time of day. I remember I had a question and sent a message to Shane at 10:30pm on a Saturday. Received a response that night.
