My husband and I have both had a very lovely experience with veterans United home loan. Our team was great and communicated well during the whole process!! It went so smoothly I would recommend to family and friends looking to buy a home! The website is so easy to summit documents that I felt like a pro during the whole process! We ended up closing a week a head of schedule because our team worked so hard!
After some initial suspicion that this could even work, I let them do their job and it was literally a dream come true. The portal is easy and soft on the less tech minded in all of us... great team, I cannot recommend them enough.
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Veterans United is a must for anyone with VA Loan entitlements. They will get you what you deserve.
I had an amazing experience through the loan application process. Will definitely recommend veterans United any day.
Reference or not it is a great company to go through to get your be a loan they do anything and everything they can to help you transition through the home buying process and then just a great company and everybody that I worked with was outstanding
Veterans United is an amazing organization that does incredible work through the initial phases of buying a home. I just hope everything continues to go smoothly
Made my experience enjoyable and convenient. Very smooth process working with Dawn and her team
Number one choice for Veterans to use. Did the whole process under 30 days.
Veteran United(VU) is a trusted lender. As with any lender, the loan process is tedious and full of obstacles, but VU smooths out those bumps. Each member of their team and referrals are well informed and communicate with one another so that even when one rep is busy, the other can respond. Communication is key to trust and I trust this team.
Like I said above these guys know their stuff. If ever purchase again these are the go to guys. I appreciate their time, knowledge, and skill they showed to me in the purchase of my home. Again cheers to these guys!
The Loan Specialist was able to guide us through the process of the loan application. Questions were answered promptly and our experience was a positive one. I would recommend this to other Veteran home-buyers in a heart beat.
The team worked hard for us
Underwriting told me, Sunara Bushell, that all that was needed was proof that i was eligible to extend my student loans an additional year. We provided this. Underwriting then referred us to equifax Mortgage to confirm this which they did, however Equifax initially gave them faulty information and told them an inaccurate amount of monthly payment based on standard payment that would be made once student loans began repayment. I filed a claim against equifax because I have always been on an income based repayment plan not standard and the amount they gave was inaccurate. Equifax then corrected this error, and based on my income told Veterans loan that I would not have a payment even if I were to get off forbearance. Despite underwriting knowing that I qualify for additional forbearance and that I would not have a minimum due, they still refused to put me on the loan. We gave them everything they asked for, and if they knew no matter what was given to them in regards to my student loans, they would not accept me on the loan, they should have told us that from the beginning. Instead, I paid off one of my credit cards early per their request, and ultimately this was unnecessary.
Response from Veterans United
Thank you for this feedback, Sunara. A member of our Client Advocate Team is available to discuss these topics with you further. Delivering exceptional customer service is a commitment for each of us at Veterans United. While we cannot change the experience you've had; we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
Great for veterans....especially when you work with a team that knows what their doing.
Amazing service with personnel who were really genuine about my home buying service. Will definitely do business again in the future.
Veterans United was instrumental in making my home purchasing experience enjoyable. They kept me abreast of every step in the process and the kept my best interest as a veteran their main concern. I appreciate the time they dealt with me in purchasing my home.
